Cleartrip — Trip id:[protected]

I am one of the troubled customers. Ticket was booked in March2020 for travel in May 2020. But due to covid all flights were canceled by the airline. Hence I was entitled for full refund, which I have yet not received. The ticket was booked through cleartrip ( trip id:[protected] the airlines was AirAsia (PNR : T57NHD).

The agent says airlines has not given refund and the airlines is stating refund is given to the agent i.e. cleartrip. I am following it up with both of them and they are just giving this standard reply and I am suffering from last one year for this refund.

Request you to intervene and help me in getting my money back.