[Resolved] Clues Network Pvt. Ltd. — Product not delivered

M S HARI KUMAR

from Bankura, West Bengal

Address:	122 001
Website:	www.shopclues.com

Sir
I had ordered a combo pack of two deos, joy cream and one Colgate paste on dec 25th my order number 79617357. I got message I received the product. But still i didn't receive it. I speak with dot zot courier service they ask item will missed place I complained to customers service they said they solve the query in 7 days. Without clearing the query i got msg that they closed the it as they deliver the product. Every time I call them they telling the repeated dialogue of pls wait for 48 hours. I never expected this from shopclues dot zot courier message give below

DotZot [protected]@dotzot.in via freshdesk.com

Feb 9 (3 days ago)

to me

Dear Customer,

Greetings!

Thank you for contacting DotZot Support.

We regret to inform you that your shipment[protected] has been untraceable and its under investigation.

Please accept our sincere apologies for any inconvenience caused to you in this regard. Request you to contact shipper for further assistance on the same.

Thanks for your understanding,

Sincerely,
Anand
Customer Service - DotZot
Ph No:[protected]
On Fri, 8 Jan at 6:36 AM, Soma.mshari wrote:
Contact Us | Feedback :

Name: M S Hari Kumar
Company:
Contact Number: [protected]
Email: soma.[protected]@gmail.com
Location: Gerukhamukh.P.O. Dhemaji Dist
Enquiry Type: Delayed_delivery
Consignment Number:[protected]
Comments: where is my item

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Feb 18, 2016

Complaint marked as Resolved

ShopClues Support, Feb 18, 11:04 AM: Dear Customer, Thank you for shopping with ShopClues.com. We regret for the inconvenience caused to you. Based on your concern, we have coordinated with courier partner and confirmed that the order has been delivered at your shipping address. Kindly acknowledge the delivery of your order placed at ShopClues. Please note, you may also track your order under My Account section in your login at ShopClues.com or from www.shopclues.com/trackorder. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com ShopClues.com, Feb 16, 6:52 PM: 84169856 item received on 16/02/16 but order no79617357 item not received since till date thank you 84169856 item not received since till date please refund my amount On Fri, Feb 12, 2016 at 7:08 PM, M S HARI KUMAR wrote: 84169856 status Remainder this is my second cause first one is 79617357 item not received since till date so please do not repeat ShopClues.com, Feb 15, 1:18 PM: 84169856 item not received since till date please refund my amount 84169856 status Remainder this is my second cause first one is 79617357 item not received since till date so please do not repeat ShopClues.com, Feb 12, 7:08 PM: 84169856 status Remainder this is my second cause first one is 79617357 item not received since till date so please do not repeat ShopClues Support, Feb 11, 4:38 PM: Dear Customer, Greetings from ShopClues.com We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you on the same. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com