[Resolved]  Unlimited india calling — Fraudulent Service

Unlimited India Calling - FRAUD SERVICE

Hey Everyone,

This message is to all my friends who are already or are thinking of getting associated with www.unlimitedindiacalling.com

I have been a customer with that service for a good 3 months...and apart from getting bad customer service...not able to make calls with account being 'flagged' most of the times...and also with abrupt disconnections while on call...I was using the service simply coz I was promised of getting UNLIMITED MINUTES TO 15 REGISTERED PHONE NUMBERS to india...

Well, I was with this basic monthly plan of $39.95 + Tax... And before signing up for the service I was constantly stressing on one query I had... Are the minutes really UNLIMITED and the agent would go...YES...no bounds to 15 numbers... and when for the first time I experienced difficulty accessing the service...I called up the customer service and after being on hold for about 20 mins ... I get this answer saying that my account would be active in abt 3 hrs...and then I would wait and wait and finally it would come up...after about 30 hours or so...

Well..I had to call these guys every now and then, ...as my service would be flagged every Saturday and then there was no cust. service on Sundays...so I was stuck with the issue for the Sunday...and then when I call on Monday...they say that the support team is looking up the issue...

All of this was of minor botheration to me ...as I was assured that my account has UNLIMITED MINUTES to 15 different numbers to India...

I had even asked the agent...abt the terms on their website and they say that the terms are just to give a customer a feel of it...but are not stringent...

This has been going on and on...and now the whole issue is THEY CHARGE MY CARD FOR THIS BILLING CYCLE...AND THE NEXT DAY CANCEL MY SERVICE AND NOW WILL NOT REACTIVATE THE SERIVCE AND ALSO WILL NOT REFUND MY MONEY FOR THE CHARGE...

coz I have exceeeded the usage amount of minutes...

Well, the chat I had with a service agent explains it all...Here it is...


Please wait. A representative will be with you shortly.
One moment please...
We apologize for the delay. A representive will be with you shortly.
AGENT202 says:
Hello Saurabh. My name is AGENT202 how can I help you?
Saurabh says:
Hey Hi. How are you doing?
AGENT202 says:
am fine thank you
AGENT202 says:
how are you?
Saurabh says:
I am wanting to know more about your service. Actually I have been referred by one of my friend who is using the service
AGENT202 says:
here we have various plans
Saurabh says:
So I thought before I go ahead and register with you, can you please elaborate on the terms and conditions for the basic plan of 39.95
AGENT202 says:
basic plan will b for $39.95
AGENT202 says:
ok
AGENT202 says:
u can activate 1 phone line from ur side
AGENT202 says:
n call 15 different #s in india
Saurabh says:
Yes. I have been going through your website
Saurabh says:
Ok
AGENT202 says:
no contracts to sign
AGENT202 says:
39.95 + 8 % services tax + 20 activation fees = $64 in the first month
AGENT202 says:
39.95 + 8 % services tax =$44 from next month onwards
Saurabh says:
Oh ok
AGENT202 says:
the procedure to call is like we will give you an access number
Saurabh says:
ok
AGENT202 says:
when you dail that access number you will hear a prompt please enter the number you wish to reach
AGENT202 says:
then you dail 01191 followed by the indian number
AGENT202 says:
your credit card will be automatically charged every month
Saurabh says:
Oh ok.
AGENT202 says:
if you wish to cancell your account you need to inform us 5 days before your billing date
AGENT202 says:
so we will set the system not to charge your card for the next billing
AGENT202 says:
ok?
Saurabh says:
Well, looks fine on the billing end. But it would be great if you could clarify on the Usage end too.
AGENT202 says:
every month you can dail 15 numbers and to thsoe 15 number you can have unlimited calls
Saurabh says:
Does unlimited mean...really Unlimited.. I am kind of confused..
AGENT202 says:
see,
Saurabh says:
Please explain the terms..you know the FINE TERMS whihc might be hidden
AGENT202 says:
here u can dial 15 numbers every month
AGENT202 says:
being a family plan
Saurabh says:
I got that
Saurabh says:
ok
AGENT202 says:
but u can surely use unlimited minutes
AGENT202 says:
as this is not a minute calling plan
AGENT202 says:
we do have mnutes calling plans i[censored] would be interested in
Saurabh says:
Well, I am sorry to be so stubborn
Saurabh says:
And I really wish to go for unlimited plan
AGENT202 says:
well
AGENT202 says:
let me call u n explain all temrs
Saurabh says:
But for clarification is Unlimited = infinite minutes/month
AGENT202 says:
may i have ur name n phone number plz
AGENT202 says:
so we cdan speak
Saurabh says:
Well, I can but I dont want to be bogged with calls
AGENT202 says:
ok
Saurabh says:
I would rather prefer chatting
AGENT202 says:
alright
AGENT202 says:
but our services are surely unlimited
Saurabh says:
I will once I am convinced and I will set up an account thereafter
AGENT202 says:
ok
Saurabh says:
Yes. I did get that, but is it like unlimited = infinite minutes/month for 39.95
Saurabh says:
I am sorry to pester you
Saurabh says:
but I really wish to get the right message across
AGENT202 says:
yes it is
Saurabh says:
Kool
Saurabh says:
There are no hidden terms and conditions right?
Saurabh says:
Sound great!!!
AGENT202 says:
no it wont be
AGENT202 says:
every thing is clear
AGENT202 says:
n right in front o[censored]
Saurabh says:
Superb. Great clarification.
AGENT202 says:
u can again go through the terms n conditions
Saurabh says:
I am excited
Saurabh says:
Sure
Saurabh says:
Do you have a link for the terms and conditions
AGENT202 says:
would u like to sign up now
AGENT202 says:
yes
AGENT202 says:
http://www.unlimitedindiacalling.com
AGENT202 says:
can u plz. click on terms
Saurabh says:
Great. I will call your service and set up an account and talk to my friend too for using his referral.
Saurabh says:
Sure. One moment
AGENT202 says:
i[censored] can give me ur number
AGENT202 says:
we will call n sign u up for the services
Saurabh says:
I have a question
AGENT202 says:
yes plz
Saurabh says:
All accounts have unlimited usage based on normal personal calling of any caller . Normal calling is defined as person who calls 15 times a week to India and speaks for no more than 30 minutes each time.
AGENT202 says:
yes
AGENT202 says:
its defination of normal calling stated on our website
AGENT202 says:
so all the customers get aware about what we provide
AGENT202 says:
services are unlimited
Saurabh says:
well, this sounds something different to me. And is getting me confused again. Sorry about that
AGENT202 says:
but it does not means that u can speak for 24x7
AGENT202 says:
see sir
AGENT202 says:
ur in uS
Saurabh says:
ok
AGENT202 says:
might be working or studing
AGENT202 says:
now
AGENT202 says:
generally
Saurabh says:
Yea.
AGENT202 says:
u wont get time to speak 24x7
AGENT202 says:
daily
AGENT202 says:
right
AGENT202 says:
?
Saurabh says:
Oh thats true
AGENT202 says:
yes
AGENT202 says:
thats the same thing we are trying to state in our terms n conditions
AGENT202 says:
that u can use unlimited when ever u require services'
Saurabh says:
Well, let me explain you my situation.
AGENT202 says:
yes plz
AGENT202 says:
go ahead
Saurabh says:
I have my fiance in India.
AGENT202 says:
ok
Saurabh says:
And its like you know I intend to talk to her, after I get off work everyday
AGENT202 says:
got u
AGENT202 says:
but sir
AGENT202 says:
even i[censored] speak daily
Saurabh says:
and let me think, I will be using the service for like 5PM - 9PM ..lets say...
AGENT202 says:
i believe that u cannopt speak more than 4-5 hours a day?
Saurabh says:
so that will bring down the minutes to say 4*60 = apprx. 240 - 300 mins a day
AGENT202 says:
so i[censored] use the services even for 3-4 hours a day
Saurabh says:
and on weekend .. I am going to be free...
AGENT202 says:
its quite fine with us
AGENT202 says:
u can use a bit more on weekends
AGENT202 says:
as thats the time u are free
Saurabh says:
so is it ok, if i use like 8-9 hrs??
AGENT202 says:
to call ur family members
AGENT202 says:
right?
Saurabh says:
Yes/
AGENT202 says:
so u can use services as per normal calling
AGENT202 says:
as u regularly do so
Saurabh says:
So its ok right? If I use like 300 mins/day on weekdays and around 700 mins/day on weekends
AGENT202 says:
sir m sorry
Saurabh says:
Excuse me
AGENT202 says:
but we donot count ur minutes
AGENT202 says:
in unlimited minutes plan
AGENT202 says:
but u can use as per normal calling pattern
Saurabh says:
Normal Calling pattern?
Saurabh says:
Well, is that the one stated in terms
Saurabh says:
Oh my gosh...I will call you guys right now, through my business phone and will need some clarification after I talk.
Saurabh says:
My lunch time is running out..
AGENT202 says:
'sure
AGENT202 says:
plz. do call us
AGENT202 says:
ok
AGENT202 says:
anyhting else i may help
Saurabh says:
Sure. Thanks aaaaa lottt for your time and patience.

I ACTED AS I AM A NEW CUSTOMER...SO THAT I GET THE RIGHT INFORMATION FROM THEM...

And from my experience...they are a FRAUD SERVICE...with false promises...

And I suggest every friend who has near and dear one's in India to stop using the service...before you go through the same hell and utter confusion...

Regards...