[Resolved]  Unlimited india calling — Bad customer service

Thanks for your post. I was about to sign up with UnlimitedIndiaCalling.com but now I won’t.

I always knew they can not provide a good quality service. I requested for a trail of their service but they rudely denied simply because they are afraid that the customer will get to know about their poor service.

I wish Airtel or Reliance can offer such Unlimited Calling Services. I won’t mine paying an extra dollar for a reliable calling service.

I certainly agree with you. Their support is located in India and probably no body looking after the customer interaction of their support team. So it’s pretty much expected.

I tried their scam for a month dont waste your money, its a SCAM!! When you call access number, it says "The number you have called is not accepting calls at this time." Their service is HOPELESS, one of their representatives told me this, "Sir, I was just hired yesterday, please let me get someone who has been working here for a long time to answer your question." My question simply was, "Why are my calls getting disconnected every 15mins"

when i read about terms and conditions they are clear that they allow 10 numbers and they also mentioned about almost 1350 minutes every week. They occasionally allow 15 numbers. Unless u abuse the system the plans works fine because the cost per minute is 2cents/minute. I haven't tried customer service but 10% of the time I hear "The number you have called is not accepting calls at this time." I am using it almost for one week will post again after one month and see how its working for me. its always cost or quality not both always

HI I WAS USING CANADA'S BAD VOIP SERVICE WHICH IS YOOTEL.CA. THEY CHARG ME MORE AND THEY HAVE NO AGENT IN CUSTOMER SERVICE. THEIR PHONE QUALITY IS SO BAD. ALSO THEY BEHAVIOUR IS TOTALY RUDE AND DIFFERENT CUSTOMER DIFFERENT SERVICE.
SO GUY PL I AM ADVISING YOU PL DONOT NOT USE THAT SERVICE

you guys its just not with them.. its with all the customer services.. so chill !!!
all the phone companies are like that no just them.. lol

Ummmm don't you guys have something else to about as for you Alex seems like you are confusing your companies. You are because youre cheap and you went with small company. Be a man switch to ROGERS!

Dear Friends,

Yes, I am a victim o[censored]nlimitedindiacalling too. The only difference is, I am from UK and the website is unlimitedindiacalling.co.uk. But it is the same company.

For the friends who are reading this post of mine, DO NOT, I repeat, PLEASE DO NOT SIGN up with this cheap frauds. They are the worst online company in the world.

All I could say for the friends who are reading this comment is please follow what I did to save your hard earned money from these cheap frauds.

I was too billed for the whole month cycle and the next day they cancelled the service. No refund given, no reply from their Support team. Finally received a VERY VERY RUDE reply from them again asking for my credit card details and my permission authorising them to bill me if I wanted to continue to get their service.

They have no email manners, no courtesy, they have treated me like I am a culprit, like I have done a criminal mistake and like I should be hanged for my mistake and as if, it is lucky I have escaped from court case.

Their email was like as if, if they find me they would spit on my face for the criminal mistake I have done.

Please please my dear friends, do not fall for their cheap faudelent tricks.

This is what I did to get my mkoney back.

I called in my credit card company (I have a HSBC Master Card), reported the company 'Unlimitedindiacalling' as a fraud company, explained to them what has happened, and requested to take imeediate action.

This is waht I got back from my credit card company;

The agent patiently listened to me, filled a fraud compaint against 'Unlimitedindiacalling', said to me that HSBC Master Card will file a fraudulent Criminal case gainst the company as per UK legislations and will get the money back.
But the HSBC Mastercard refunded the money to me volunturly and said that they would claim the money back from 'unlimitedindiacalling' through legal source.
So, nice of them.

Well, I got my money back. But still, an other important thing to note, the HSBC cancelled my existing Mastercard for security reasons and provided me a brand new card with more credit limit to it as a courtesy completely free of charge.

So, nice of them again.

In UK, the credit card companies and banks are completely user friendly and they support only us. None of the banks or credit card companies charge any extra money for a new replacement with different numbers on them.

Only by changing the credit card you can stop this frauds getting access to your credit card.

Please, please dear friends, do change your credit cards immediately and claim for a refund from your credit card company, file a complaint against 'unlimitedindiacalling' and the rest your bank would take care of.

I am not sure about the procedures in US. But this is the procedure in UK and it applies to all the banks and all the credit card companies here in UK.

Thanks for reading my comment. I hope I have enlighten you about this fraud company as like other friends in the forums above me.

Cheers,
Be awake!
Siva

I used to the service couple of months back. The call quality isn't bad but I need to dial 10 to 15 times to connect to a number. So i canceled the service in the first month itself. They initially told me that they won't return money. I threatened them that I would complain it as fraud but they followed up and credited the money back. I would never suggest unlimited calling to anyone

Harry might have violated the company rules by dialing more than 15 numbers.
But he should have been given a warning, and his account restored, as it sounds like he did it in ignorance of the dialed numbers restriction.

From the chat transcript, it sounds like the AGENT-SUPERVISOR is arrogant.
It doesn't bode well for the company to behave rudely in this competitive world.

Hello,

Unlimited India Calling Service Just wants to aware everyone that do not believe on these kind of foolish comments. The best example is the same customer who have added this comment is still using the services happily and reffering the services to others. We are not giving any false commitments to our customers as we believe in providing the best services to our customers rather than bluffing them for some pennis. Unlimited India Calling provides services globally and belives in only customer satisfaction and if you want to know anything about our services please confirm by calling us or by visiting our web site and you will come to know that the truth is not what is been written its always what is being experienced...


Support
Unlimited India Calling Services

these kind of things happened to me 2. their service is not good at all. it is really suck. they suppose to give $300 gas coupon. i called them 4 times. everytime i call they say u will recieve it withing 24 to 48 hours. still didnt get it. DON'T TRUST THEM...

UnlimitedIndiacalling.com is a cheating service, they have charged my account and freezed the service and they don;t have an answer when I ask them what happened to the money that I paid? be careful when you sign up...and don;t trust customer care...check reviews.
They don't have a trained customer care...they don't send usage limit exceeding emails...they claim usage is higher and they can;t provide usage details to check that...
ooh..yeah...service is not that good either,
Never give your credit card details on their site...

above 2 reviews are correct, I haven;t received my free gas card either..

Airtel is better...and any calling card is better than unlimited india calling...

I guess this company is started by some NRI...and is like a bogus consultant, def

I completely agree with these complaints. I have been a recent victim of its fraud. Some 3 months back I registered for this service. I used it for the first month and didn't like it. So decided to discontinue. But unfortunately I hadn't called them to cancel and for a good 2 months they were secretly charging my card without sending any invoice. As soon as I saw this on my credit card bill I called them to cancel immediately and asked for a refund for the two previous months as I had not used a single minute. After some back and forth discussions, they agreed to refund one month of rent. I received an email saying the refund is done and asked me to check the card in 7 days. Its 15 days now and I still don't see any refund. Now when I call, they say they have already refunded and it is hung somewhere in-between. What nonsense! I have already shared this with my friend circle here about the fradulent practices by UnlimitedIndiaCalling. And I am about to publish it on my company bulletin board as well to blacklist this service and warn employees from falling prey to such fraud companies.

Don't dont take any plan from Unlimitedindiacallin.com..they r fraud...Everytime I make a call it disconects within 15 mins and if i make call for 28 mins they ppl count as 36 mins...I don't understand why? So me recommendation is to go away from unlimitedindiacalling.com. Take airtelcallhome..its good.

Never register with unlimited india calling. they r big lier .Worse service

Please wait. An operator will be with you shortly.
AGENT208 says:
Hello vipul. My name is AGENT208 how can I help you?
vipul says:
how can i complaint about ?
AGENT208 says:
yes
vipul says:
where?
vipul says:
i couldn't find complaint box anywhere
vipul says:
on ur website
AGENT208 says:
ok
AGENT208 says:
how may help you ?
vipul says:
U did fraud trasaction on my AC
vipul says:
how can i negotiate that?
AGENT215 says:
Can you please help me with your phone number?
AGENT215 says:
are you there?
AGENT215 says:
hello?
AGENT215 says:
hello???
vipul says:
hey
vipul says:
ya
AGENT215 says:
yes
vipul says:
tell me
vipul says:
I am reading abt ur services
AGENT215 says:
ok
vipul says:
I certainly agree with you. Their support is located in India and probably no body looking after the customer interaction of their support team. So it’s pretty much expected. 376 days ago by Simran [send email] I tried their scam for a month dont waste your money, its a SCAM!! When you call access number, it says "The number you have called is not accepting calls at this time." Their service is HOPELESS, one of their representatives told me this, "Sir, I was just hired yesterday, please let me get someone who has been working here for a long time to answer your question." My question simply was, "Why are my calls getting disconnected every 15mins" 370 days ago by Asda [send email] when i read about terms and conditions they are clear that they allow 10 numbers and they also mentioned about almost 1350 minutes every week. They occasionally allow 15 numbers. Unless u abuse the system the plans works fine because the cost per minute is 2cents/minute. I haven't tried customer service but 10% of the time I hear "The number you have called is not accepting calls at this time." I am using it almost for one week will post again after one month and see how its working for me. its always cost or quality not both always
vipul says:
so u r professional cheater...
vipul says:
oh i got that from net
AGENT215 says:
ok
AGENT215 says:
please help me with your phone number?
vipul says:
cool yaar
AGENT215 says:
let me please check your account
vipul says:
xxxxxxxxxx
AGENT215 says:
ok
AGENT215 says:
kindly give me 2 minutes
vipul says:
sure
AGENT215 says:
thanks
AGENT215 says:
may i know how may i help you ?
AGENT215 says:
whats the issue you are faicng ?
AGENT215 says:
facing*
vipul says:
hey who is kevin ross?
vipul says:
due to ur systme error i got wrong trasaction.
vipul says:
what can i do?
vipul says:
system **
AGENT202 says:
u have used those mins
vipul says:
why do u guys refuse to cancel that transaction.
AGENT202 says:
n thats how its charged on ur card
vipul says:
n now why did u block my account?
vipul says:
i can't access that
AGENT202 says:
see we provide u 1500 mins for 1 topup
vipul says:
u allow me to use minutes first...n than charged me
AGENT202 says:
u have used 2100+ mins
AGENT202 says:
2nd topup is valid in ur a/c
AGENT202 says:
u still have mins to use
vipul says:
why should u allowed me to use 2100 instead 1500
AGENT202 says:
only ur furthur billings are blocked
vipul says:
?
vipul says:
i can't access my AC
AGENT202 says:
its automated topup on 0 balance
AGENT202 says:
as ur billings are stopped
AGENT202 says:
but u can check ur mins on phone
AGENT202 says:
dial access number followed by 200 and pound key
vipul says:
u charge on my card after 2100 min usage?
vipul says:
that was ur system error
vipul says:
i don't care abt that
AGENT202 says:
ok
vipul says:
n u rservice is not working with idea
AGENT202 says:
all customers are using it happily ...but ur getting errors for that
AGENT202 says:
we understand ur concern
vipul says:
not me
AGENT202 says:
but still its workimng on other numbers
AGENT202 says:
n u used it
vipul says:
u guys told me that that was ystme error
AGENT202 says:
yes
AGENT202 says:
but u clled on other numbers as well
vipul says:
but intesional now i don't want to call on working number
vipul says:
i want to call on number which is not working
vipul says:
whatever we are talking would be posted on web as well
AGENT202 says:
we are not giving u any wrong information
AGENT202 says:
what ever charges are there ...all justify ur usage
AGENT202 says:
even ur furthur billings are stopped
vipul says:
no man 2100 min not at all justify
AGENT202 says:
how?
vipul says:
n non working IDEA numbers as well
AGENT202 says:
can u give me the calculation according to u ?
vipul says:
i[censored] r not able to give service with IDEA number u should mention on ur site
vipul says:
that no IDEA calling custimers please
AGENT202 says:
this error is only with u
AGENT202 says:
others are using it
vipul says:
but i gave u any wrong number...or something like that...NO
vipul says:
thats working number in india
AGENT202 says:
which number?
AGENT202 says:
oh ur Idea numbers
vipul says:
I gave that thousand times to u guys
vipul says:
n they tried million times...
vipul says:
n said thats not working so we will refund ur money
vipul says:
so i purchase another plan from other company
AGENT202 says:
please give me a min please
vipul says:
n now u r saying you will not get refund as " U people got system error & i have charge for 2100 in 15 $"
vipul says:
now i don't have time to call you as i have already passed 5 HRS behind whole this issue

Please DO NOT subscribe to Unlimitedindiacalling, all the comments mentioned here are true, they are very bad service providers above all they don't know how to deal with customers, worst customer service I have ever seen, they charged my credit card and later disconnected my service on saturday night when they don't even have customer service, so I had to wait until Monday morning to talk to a representative and she forwarded me an emal, which was credit card authorization form, she asked me if I don't fill that they won't activate my account though they already had charged my credit card so for that month i do not understand how come they are not supposed to provide service but customer care agents are such a big that you will prefer to terminate the service rather than speaking to idots. There service is again bad, you will face frequest disconnections, then most of the time on saturday nights you will hear a message your account is flaaged please contact customer service and they are unavailable until monday, entire weekend you can not call. They are expensive, today there are lot of other service providers in market who charge much cheaper than these guys and their service is excellent.

My suggestion DO NOT get service from these guys and save your time, energy and money.

Their Service Sucks. I am lodging a complaint to US- Federal Communications Commission (FCC).

this complaint is absolutely right...dont waste ur money by siging up for unlimitedindiacalling.com...they suck u up very big...this is how...

unlimited india calling is a company that makes u fool...coz even i[censored] are not signing for unlimited plan, they still suck u up... see how... suppose u signed for 1025 mins plan for $10. Everytime u make a call they will charge u more for less.means i[censored]r call lasted for 42 mins they will charge u for 57 mins.and by this they save mins.ur 1025 mins used up pretty soon.u can check this from ur local phone bill. they have charged me thrice on my credit card and they never replied to my emails... they replied intially but when i mailed them each details that how i have been charged, , they stopped replying me... they didnt even de activated my acocount... no reply..plz guys dont sign up for their services ... they suck u up.. they charge more for less mins... that is how they make money...

u can see the call duration of a call to Local Access number from ur local company ...ur call wid UIC can never be more than ur local call