[Resolved]  ABP Private Limited — Renewal of subsciption not activated

Dear Sir,
it is to inform you that I Dr. Pintu Sasmal subscribed for Anandabazar Patrika & Telegraph for 6 month & for the same issued a cheque of Rs.788/- drawn on SBI Nimta Belgharia branch on 19.09.2011. But till now I have not received any coupon. On contacting the customer care they replied that the coupons have been delivered and received on 5th Novenmer. But neither me, nor any of my family members have received it. Therefore, I request you to kindly look into the matter and take necessary steps immediately, so that I can get the coupon and handover the same to the vendor as per norms.
Thanking You.

Yours faithfully,
Dr. Pintu Sasmal

Mob no: [protected]
Address: 99/1, S. B. Roychudhury Road, Near Santhipith, kol-83
email ID: dr.[protected]@yahoo.com

Dear Sir,
it is to inform you that I Subrata Ghosh subscribed for Anandabazar Patrika & Telegraph for yearly . But till now I have not received any coupon. Therefore, I request you to kindly look into the matter and take necessary steps immediately, so that I can get the coupon and handover the same to the vendor as per norms.
Thanking You.

Yours faithfully,
Name:-Subrata Ghosh
Address:-Narendra Nath Banerjee Road.Near- Panihati Club.
Kolkata-700114
Contact No.-[protected]
email ID:[protected]@yahoo.com

Please note that I sri Utpal Mukherjee subscribed for Anandabazar patrika & Telegraph for six months wef[protected] & for the same I
have issued a cheque in favour of ABP Pvt Ltd( cheque no-953060 dt[protected] drawn on United Bank of India, Batanagar Branch) which was encashed on[protected] through your banker Axis Bank.But I am yet to reeceive any coupons from your end.
Therefore I request you to kindly look into the matter & takecare immediately for the same so that I can handover the coupons to my vendors.

yoursfaithfully
Utpal Mukherjee
P-6.OXY-TOWN., BIREN ROY ROAD(WEST)
KOLKATA-700061
MOBILE-[protected]
E-MAIL : [protected]@yahoo.in

Dear Sir, Party # 512961

I would like to inform you that because of misguidance from your Agent and staffs I am not getting my Telegraph newspaper.

Please go through the recorded conversation in your database with the Party # 512961 from 09/12/2011, and you will find that I have been misguided several times by your staff.

• I applied your Renewal Form and send it on 3/11/11 along with cheque as per norms.
• First your agent called me around 30/11/11 and said issue a new cheque to get the subscription because it may happen that ABP had not received the cheque or the cheque may be missed.
• I issued a fresh cheque and handed over to your agent on 3/12/11 by stopping the cheque deposited by me earlier.
• Your agent came on 9/12/11 saying I cannot do anything
• Then I called your office and got the information on 9/12/11 that send another cheque and then the subscription will continue from 16/12/11 & I sent the cheque and filled up the renewal form in Barik Bhawan, Kolkata.
• On 15/12/11 I called up and asked to call up again in next week.
• On 16/12/11 I talked to Rumpa and she gave me the information detail which is a total mess.

Please take an action and do something so that I can get my issue at the earliest.

Thanks,

RAJ KUMAR AGRAWAL
[protected]@francisklein.in

Your Ref.No-2643353

Dear Sir,
This is to inform you that I Balai Kundu subscribed for Anandabazar Patrika & Telegraph for six months w.e.f 1st December' 11. But I have yet to be received any coupon, though my subscribtion amount paid by cheque has already been debited my account. Therefore, I request you to kindly look into the matter and take necessary steps immediately, so that I can get the coupon and handover the same to the vendor as per norms.
Thanking You.

Yours faithfully,
Name:-Balai Kundu
Address:'H" Type Flat, 2nd floor, Sales tax complex, 14.Beliaghata Road
Kolkata-700015
Contact No.-[protected]
email ID: [protected]@gmail.com

Remainder

Reffered to my complaint dt[protected].Non-received of coupons agst the cheque no-953060 dt[protected] drawn on united bank of india, batanagar branch of Rs.788/- encashed on[protected] through Axis Bank.Till the date you have made no response.I hope you will .
look into matter seriously (within 7 days ).So that I can handover the coupons to my vendors ( as the vendor said he will stop deliver the daily paper)
I hope you will take necessary action immediately .
yoursfaithfully
Utpal Mukherjee
P-6.OXY-TOWN., BIREN ROY ROAD(WEST)
KOLKATA-700061
MOBILE-[protected]
E-MAIL : [protected]@yahoo.in
party no-1890742

To
The Cerculation Manager
A.B.P Pvt. Ltd, kol-70001

Sub-Application for getting coupon & Telegraph paper


Respected sir,
I am Md Sirajul Haque from Hatiara Methopara kol-59, from last 19th Jan I am not getting my daily newspaper and the cupons.Despite of complaining to the A.B.P helpline i am not getting any advantages for one month.On 13th Feb I am told from the helpline that I'll get the cupon and the paper from 15th Feb.But it didn't happened.When I again complained to the helpline on 19th Feb they told me that I have recieved the coupons on 2nd Feb.but that is not true any more, I had not recieved anything from A, B.P.I am astonoished that an authority like Ananda Bazar Patrika is so careless on there old customers.It is requested to you to cancel my subscription and refund my money.

Yours faithfully,

Md Sirajul Haque
Consumer no.1509125
Reference no. 2696289

I have not yet received our coupons which was scheduled to be deliverd before may 2012
Sarbani Mazumdar
mob- [protected]
mob- [protected]
10/8 jagannath ghosh road
kasba
kolkata 700042

Sir,
We have subscribed to your paper for annual subcription, but it seems the coupons are missing. Now WHAT TO DO?

i want to know the i year subscription of APB & telegraph paper.

To
Mr Pradip Kumar Halder
Chief Manager - CRM
ABP Private Limited

Sub:- Non Receipt of Coupon after renewal of Subscription

Respected Sir,
This is to inform you that I have sent a cheque of Rs 530 along with the application for renewal of my subscription on 4th May 2012. A few days later I was informed that the cheque has been received and I will receive the coupons by 9th of June. On 9th I telephoned to your helpline number and the reply I received from them is that it has gone to courier’s office on 2nd and I will receive the coupon within 4 days. I did not receive till 13th. So after much try I could able to contact ur helpline and they said they will inform the concern dept and I will get immediately. On 15th I again tried to contact helpline but unable to contact ur executive as all of them are busy . I was in the line for more than 5 mts and after that the line get disconnected. Then I called on another number 22345374. Luckily some one replied and told me that I will get a call within 24 hours. But, Sir till now I have not received a call. I tried to again contact your helpline but could not go beyond the IVRS as no executive lifted the phone
Now Sir, I am thinking myself as a fool in trying to renew the subscription. Daily I have to make 3-4 calls but none of them, are answered.
So Now I seek ur help what should I do next. My telephone number as registered witth you is 24256888. and cell no [protected]
With Regards
Biplab Mitra
D/120 Baghajatin
P.O:- Jadavpur University
Kolkata 700032
E mail [protected]@rediffmail.com

Dear sir,
This is to inform you that I issued a cheque 051532 dated 16 Jul 12 of Rs 120/- towards subscription for TTIS. The amount has already been debited from my account, but I have not received the coupons yet. Kindly do the needful.

Yours sincerely,

MUKUL MUKHERJEE
GIRIDHARI APARTMENT
244, SHYAMNAGAR ROAD
(NEAR NANDIPUR)
KOLKATA - 700055

I am a regular reader of Ananda Bazar and Telegraph paper for the last five years continuously. My last subscription period was over on 15.07.2012. Again I have renewed the same for another six months against payment of Rs.852/- and received the coupons. The coupons are effective from 01.08.2012 to 31.01.2013. Today on 19.08.2012, My vendor asked for coupon. In reply I explained to my vendor that I will give you the 1st coupon on 01.09.2012 for the month of August, 2012. The balance period i.e. from 16.07.2012 to 31.07.2012, I said will be paid to you in cash at the full cover price. I also showed the coupons that I had to the vendor. But he behaved to me in an extremely bad manner even shouting to me a lot and said I will not give you any paper from tomorrow i.e. from 20.08.2012. But what about my 06 coupons that I had purchased from ABP against payment of Rs.852/-. On 19.08.2012 this was already informed to ABP on your telephone number[protected] at morning 8.34 am line was held and cut. Again at 8.36 am I talked more than 04 minutes and lodged a complaint to some lady (Name not known), she said she would forward my complaint immediately. On 19.08.2012 again at 1.03 pm I talked more than 07 minutes with Ms. Ipsita and asked the lady about the status of the complaint that I had lodged today at 8.36 am but she said after searching the records that there was no record of complaint lodged by me at 8.36 a.m., after that I was totally surprised. I again lodged the complain to her and she said that she would forward my complaint immediately. Total records of phone calls to ABP have been kept on my mobile. Please sort out the problem immediately as I have already paid an amount of Rs.852/- to ABP. My Customer No.is 3605586, Contract No. is 3008533, Serial No. is J6638Z, Subscriber's Name: Chaiti Dutta, Verndor's Name : Panchu Doloi/Bappa Dey, Centre : Patuli, Subs. Amt. is Rs.852/-, Subs. period is from 01.08.2012 to 31.01.2013.

CHAITI DUTTA
66A, SUCHETA NAGAR, FLAT NO.2 1ST FLOOR, PO.-HALTU,
KOLKATA - 700078.(MOB NO.-[protected])

To
Circulation Manager,
ABP

I have subscribed for your ABP with Telegraph for one year for Rs.1753[app.slno.10 786308].
You informed me that the vendor"s coupon will be sent around 22nd of the month of August'12
But till date I have not received the said coupnos and vendor is pressing for price.
I have already informed your subscription dept. about the matter over telephone time and again but in vain.
I am disgusted with ABP I don't want to remain a subscriber no longer.Please return my subscription
immediately and I will pay the vendor accordingly

Sankar Prosad Mondal
cont.no.[protected]
'Rani Kutir' 54 d Padmapukur Road
Tarakeswar, Hooghly, 712410, westbengal

Please note that, I sri Biswajit Dutta a subscriber ( Customer id : 2437653) of Ananda Bazar & The Telegraph for 01-Apr - 2012 to[protected], My contract no is 2842093, My vendor is SIBAPRASAD DEY of Airport centre, very sorry to say that, My paper delivery service is so much poor, (i, e very much discontinued service), i have complained to ABP for look this matter, after complaining that, only 7 days the vendor give me proper service, but after few days the service is as al as same. i am very much dissatisfied regarding abp subscription. ABP does not take any steps regarding Airport areas vendor service. ultimately customer will suffering the problem, Therefore I request you to kindly look into the matter & takecare immediately.

Yoursfaithfully
Biswajit Dutta
61, Sahid binay sarani, durganagar north,
Kolkata - 700065,
Email : [protected]@gmail.com
Ph : [protected]

To
The Chief Manager - CRM
ABP Pvt. Ltd.
6 Prafulla Sarkar Street
Kolkat 700001

Sub:- Non- receipt of coupons against cheque of Rs 1750 vide. Cheque no. – 915868 dt. 31.07.12 of
SBI, Uluberia Branch.

Respected Sir,
Sorry to inform you that I have not yet received my coupons for annual subscription of Rs 1750/- against cheque no. as mentioned on the subject which was received by your office on 06.08.12. The reasons for such unusual delay is not known .

Hope you will kindly enlighten in this regard at your earliest convenience and oblige.

Thanking you.

Yours faithfully,

Jagabandhu Mandal
Lock Gate Para
P.O. & P.S. – Uluberia
Dist – Howrah
Pin – 711315, W.B.
Contact No. – [protected] or [protected]

To
The Chief Manager - CRM
ABP Pvt. Ltd.
6 Prafulla Sarkar Street
Kolkat 700001

Sub:- Non- receipt of news paper for the time of pooja against party number 3733860.

Respected Sir,
Sorry to inform you that I have not received news paper in the time of durga pooja. So. please adjust the amount for those days. my bank name is: Indian overseas Bank, Branch: New Alipure, A/c no-15128. Party no-3733860.
kindly do the needful

thanking you,
Chhanda datta.
[protected].

My subscription will be end on 15. Nov, 12 but I am not yet received any renewal from you through our Vendor, Please send the renewal form and enable me to renew the same.

My subscription ends on 15th November 2012, Please send me the renewal form and enable me to renew my superscription

To
The Chief Manager - CRM
ABP Pvt. Ltd.
6 Prafulla Sarkar Street
Kolkat 700001

Sub:- Non- receipt of news paper for the time of pooja against party number 3437874.

Respected Sir,
Sorry to inform you that I have not received news paper in the time of durga pooja. So. please adjust the amount for those days. my bank name is:Bank of India, Branch: MICHAEL NAGAR, A/c no-[protected]. Party no-3437874.
kindly do the needful

Thanking you
ARUN Kr. BHATTACHARJEE
[protected]