[Resolved] Accel Frontline Services/ Brother Printer — Non performance of warranty support | |||
The service engineer of Accel Frontline who visited my house for onsite warranty, initially expressed his doubts about the ink cartridges inside the printer being "refilled" ones. When told to sign each cartridge with a marker pen so that those cartridges could be brought to their service centre for thorough inspection and if need arrise for dissection. He refused and commented that he only feels that way though they do not seems to be refill. He then asked me to produce the bill of my previous purchase of the ink cartridges. I just felt to to place a tight kick on his rear end and throw him out of my residence. But the courtesy prevented me doing that. Next day I got call that print head of my printer cannot be replaced under warranty.II asked the caller to send me in writing.He thereafter sent me a mail asking for invoice of ink cartridges to process the claim. Since when these started settling the claims? instead of providing warranty support. I have sent a legal notice for non performance, cheating & fraud against this FRAUD company. All like wise effected consumers are humbly requested to please get in touch with me so that a very strong case be made out against this CHEAT company. Will someone present a "Tin of commonsense" to the MD of this Dismal Frontline services? Raman Jhanjee New Delhi # [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
very true said and i explain my problem below;
ACCELFRONTLINE believe in making froud with customer
I have purchased printer MFC490CW from brother's dealer microvision sco 111-113, 3rd floor, sec 17b, Chandigarh
sir my printer stop printing black color, and i login complaint in your helpline no for that complaint no.B[protected] dated[protected]
then they give reference of brother customer care ACCELFRONTLINE, sco310, 2nd floor, sec38d located at Chandigarh.
when i contact customer care they ready to send there engineer on the payment basis and they took approval of budget Rs. 6750/=(Rs.2000/=visiting charges +Rs.450/= engineer charges+ Rs 4300/=printer head charges) on mail on 22 march 2011
and they said it will took 15 days to 20 days on availability of the printer head and they send there engineer on dated[protected] with wrong printer head and job remain a s it is.
AFTER that when i contact the customer care they direct me to bring printer to shimla
I took my printer to shimla on dated[protected] and there engineer change head and charged Rs 4350/= and i came back to reckong peo on[protected]
and on[protected] &[protected] printer work ok and on[protected] same problem black color stop working
ON[protected] I REGISTER MY COMPLAINT for that complaint no.B[protected] dated[protected] to solve my problems as soon as possible.
ALL DOCUMENTS ARE ATTACHED
1) BILL
2) RECEIPT OF CHARGES Rs. 2498/=
3) RECEIPT OF VISIT WHEN THEY BRING WRONG PRINTER HEAD
4) RECEIPT OF VISIT WHEN THEY CHANGE THE HEAD AND CHARGED Rs 4350/=
HOPPING BEST FROM YOURS SIDE TO SOLVE MY PROBLEMS
REGARDS
PRADEEP SOOD
RECKONG PEO
KINNOUR (H.P)
[protected]
[protected]
ACCELFRONTLINE believe in making froud with customer
I have purchased printer MFC490CW from brother's dealer microvision sco 111-113, 3rd floor, sec 17b, Chandigarh
sir my printer stop printing black color, and i login complaint in your helpline no for that complaint no.B[protected] dated[protected]
then they give reference of brother customer care ACCELFRONTLINE, sco310, 2nd floor, sec38d located at Chandigarh.
when i contact customer care they ready to send there engineer on the payment basis and they took approval of budget Rs. 6750/=(Rs.2000/=visiting charges +Rs.450/= engineer charges+ Rs 4300/=printer head charges) on mail on 22 march 2011
and they said it will took 15 days to 20 days on availability of the printer head and they send there engineer on dated[protected] with wrong printer head and job remain a s it is.
AFTER that when i contact the customer care they direct me to bring printer to shimla
I took my printer to shimla on dated[protected] and there engineer change head and charged Rs 4350/= and i came back to reckong peo on[protected]
and on[protected] &[protected] printer work ok and on[protected] same problem black color stop working
ON[protected] I REGISTER MY COMPLAINT for that complaint no.B[protected] dated[protected] to solve my problems as soon as possible.
ALL DOCUMENTS ARE ATTACHED
1) BILL
2) RECEIPT OF CHARGES Rs. 2498/=
3) RECEIPT OF VISIT WHEN THEY BRING WRONG PRINTER HEAD
4) RECEIPT OF VISIT WHEN THEY CHANGE THE HEAD AND CHARGED Rs 4350/=
HOPPING BEST FROM YOURS SIDE TO SOLVE MY PROBLEMS
REGARDS
PRADEEP SOOD
RECKONG PEO
KINNOUR (H.P)
[protected]
[protected]
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Inspirisys Solutions Limited First Floor, Dowlath Towers, New Door Nos. 57, 59, 61 & 63, Taylors Road, Kilpauk. Chennai – 600 010, Tamil Nadu, Chennai, Tamil Nadu, India - 600029
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