Acer — problem on CD rivers and landport

Address:

Visakhapatnam, Andhra Pradesh

Sir
I B.N.M.Pratyusha ,pursuing Mtech at Gitam university,vishakhapatnam. sir i purchased ACER laptop model no:ASPIRE 5742 on AUG.14th 2011,at RELIANCEresQ, CMR central, madilapallem, Visakhapatnam. we have taken additional warranty so our laptop expire date is on AUG 14th 2013.my Acer SNID CODE--[protected].
Sep21st 2012 we have given our laptop to RELIANCE resQ ,cmr central due to the problem in the laptop i.e.,that its automatically switching off and their gave on OCT.3rd 2012 and their said that Mother Board was replaced but it was not rectified additionally Two more problems was araised those are CD drivers were not detecting and also the Lanport pin was not working so, again we gave on OCT 7th 2012. And also our OPERATING SYSTEM was totally trashed in their hands.we lost our whole data.
If we called to the RELIANCE resQ ,cmr central for enquiring there are saying that it will be dispatched within 2 days then we waited for 2 more days and if we called back again then there are saying that the problem was not detected and it is not rectified. this is way they are responding. And also sometimes there are saying that due to Dussehra holidays it was not rectified but RELIANCE resQ service is available all round the year..
Then i mailed to Customer Support <[protected]@resq.in> and one of their service men(Ganesh,vishakhaptnam) called me and he asked me the problem and he told to contact me shortly but no response from him.
Also i received call from Reliancereq, CMR central, madilapallem, Visakhapatnam,they said that acer land port pin was not available so we are replacing new laptop TOSHIBA 5010 which has the same configuration. and again they called me and saying that we purchased the landport pin we will give your laptop only .
What is this one time they are saying onething and another time another thing.this is way to do service and it that Acer spare pasts are not available? And we are totally and completely not satisfied with your service.Is acer company there are not?
I am a mtech student,i had lot of project works due to this my work was pending this is due to the negligence of the reliance service.
This is the way to response and how many days it will take to rectify the problem and also response from them was also not good.and we are not satisfied with your services.
Finally make sure that our laptop should be given within 3 days with fully rectified or Replace the new one

kindly reply as early as possible

Thanking you

yours faithfully,
B.N.M.Pratyusha
mobile no:[protected]