[Resolved] Aircel — activation of paid services

aijaz magray

Address:

Baramulla, Jammu and Kashmir

on my aircel no [protected] i received message regarding activation of pocket internet services yesterday at10.27 pm while no such request had gone from this side. i unsubscribed from the service and today at about 2.43 pm i received the message again regarding activation of the service. immediately i contacted aircel customer care and they assured me that rs. 10 will be refunded and I got the SMS regarding the same and about unsubscribe from the service. but within one hour I received another SMS regarding activation of the service and deduction of rs.5 I contacted customer care again but the behaviour of customer relation was totally irresponsible'
, unwarranted and ridiculous. I fail to understand why they are activating these services and silence of trai regarding this

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Aug 13, 2020

Complaint marked as Resolved

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,
Thanks!
Team Aircel India