Aircel — Aircel is Not giving its promising speed.

Address:Varanasi, Uttar Pradesh

Dear sir,
Am using Aircel data plans since from 6 months. Earlier i was using 197 rs plan according to which i would be getting speed of 3.6 Mbps.I planned to switch my plan and now i am using 697 Rs plan according to which Aircel promises to give speed of 7.2 Mbps Speed which doesn't seems to happen.
Am not getting speed more than 3 Mbps. i have talked in customer care as well as i have also sent them an email regarding this problem but they not giving proper response.The person sitting in customer care is talking rudely and told me "either you recharge with 697 or 997 you will not getting speed more than 3.6 Mbps" they are cheating to customer by fooling them. sir please TAKE SOME ACTION SIR IN ORDER TO RESOLVE MY PROBLEM.
THANKS IN ADVANCE.
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Dear Customer,

We regret the inconvenience caused to you. Please share with us your 10 digit Aircel number with an alternate contact number for us to be able to get in touch with you at [protected]@aircel.co.in.We shall get back to you with assistance on the same.

We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
I have mailed you my AIRCEL No. along with my Alternative Mobile No.please help me so that i can further recharge my cellphone.
Am not able to mail u my Aircel and alternative No. on the given address.but i have sent you all the details regarding my issue through my Email address : || [protected]@yahoo.in ||

To your address || care.[protected]@aircel.co.in ||
Today i got message from your side saying that "you concern as per reference number 1-[protected] has been resolved on 14/08/2012" but i am still getting same speed (3Mbps) then i would like to know what is being resolved.
Its one Month past and they have not even responded to my problem and it seems that they will Not respond because they don't care about care about their customer.can anybody help me or suggest me what to do Now.

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