[Resolved]  Aircel — Amount Refund

Address:

Chennai, Tamil Nadu

Hi Team,

Good day!!

I am Rajadurai.
I am a loyal customer of Aircel, I have been using Aircel SIM card for almost 4 years. My number:[protected] I had a balance of rs 30(approx) on 12th Nov'12 and I sent around 40 messages to my friends. I have msg booster pack which is activated on Nov'12 beginning Rs.33(One month validity). But they charged for all my messages and my balance showed Rs.0.36/-. Immediately I called the Aircel customer service and asked the charged amount, but they said still not updated in system so let you can call tomorrow for check that details. So, again I called on 13th Nov'12 and got the same answer. Then, I called on 13th Nov'12 and spoke with one lady explained about this issue with details. They accepted that the mistake happened from their end and said will refund the amount which was charged for the messages. The complaint no received from Aircel is 1-[protected] on the same day. Then the next day 14th I received a message from them stated "Reference number has been resolved on 14/11/2012. Manage your account online at aircel.com" Till date I didn't get the refund amount from them. Hence, I called them on 19th for this, but they are simply saying we won't charge anything on 12th and even it charged for message won't refund the amount. The most one is I received a worst reply from them. they are not even know how to answer the customer. Eg: One lady replied and suddenly disconnected the call. She doesn't allow me to speak. I must want my amount which they charged for that.