[Resolved]  Aircel — Base plan

Address:Bangalore, Karnataka

To,
Whomever it concerns

I'm the customer of Aircel from last 2 years, i brought your sim for 349rs(student plan), its a lifetime plan which gives me 150sms daily, and one year back i did 65 recharge and i was getting 500sms daily, this 65 plan validity got over on 30 june 2011(one year validity) so it should again be back to the base plan that is the lifetime plan which gives me 150sms daily.. but its still in 65plan and deducting 60ps/per sms .. As my base plan itself student plan.. i want it to be activated as soon as possible..My number is [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been escalated for a resolution.

We shall get back to you on the same.

Regards
Aircel Social Media Team
24 hours over but not even a single message or call from you..
Dear Customer,

The concern has been escalated and our team is working on the same with priority .

Regards
Aircel Customer Service Team
6 days over and there is no reply from you..
May i know the status of my compliant?
Dear Customer,

Our team is working on the same, As soon as we get a confirmation on the status we would get back to you with the same .

Regards
Aircel Customer Service Team
If you take this much days to solve the problem how can i be in your service? I am forced to port out to other network..
I will take this complaint to TRAI as i have all the proof of this plan..
Will you reply me?
Dear Customer,

Your concern has been escalated and is being treated with the highest priority. We apologise for the delay.

We shall get back to you on the same at the earliest.

Regards
Aircel Customer Service Team

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