Aircel — automatic deduction of balance

Address:Bangalore, Karnataka

Dear sir/madam
I was using free facebook on this following link 0.facebook.com from my aircel No. [protected]. But later I found out that around 80 Rs was deducted for browsing even though I used the same link as mentioned above.
I only use this free site as it clearly states that "FREE ACESS ON AIRCEL INDIA NETWORK". I was been misled by company and I hope for full refund.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Customer,

This is to inform you that 0.facebook.com is only free till the time its only used to update status . However viewing status, pictures and etc is chargeable .

Regards
Aircel Customer Service Team
Dear Mr. Ameen Shah,

We regret the inconvenience caused to you.

This is with reference to your communication dated 03/09/2011 regarding Amount Deduction concern.
We tried reaching you on your Aircel number [protected], there is no response.

We therefore request you to provide us your alternate contact number for further assistance.

You can also reach us on [protected] for more information.

It is our pleasure to serve you.

For any further assistance, please feel free to contact our Customer Care representatives at:

Aircel Customer Care: 121 / [protected]
• Visit your nearest Aircel Store.
• Fax No:[protected]

We wish to thank you for choosing Aircel.


Truly

Gayathri
Customer Service

Aircel Karnataka
Address: Aircel Limited, Municipal #66-5-25, HM Vibha Towers, Star Bazar, Hosur Road,
Adugodi, Bengaluru - 560029. Karnataka
Fax :[protected]
Website: www.aircel.com
Thank you for your response...
Dear Customer,

We regret the inconvenience caused to you.

This is with reference to your communication dated 03/09/2011 regarding Amount Deduction concern.
We hope your concern has been resolved and you are satisfied with the resolution provided.

Please do get back to us in case of any further concern.

Regards
Aircel Customer Service Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information