Aircel — high call rates fraud | |
I am a constomer of Aircel They launched aplan of pay per sec/1 paise. which I thought a good planned but now they r deducting 2 paise per second. When I called up the customer care they replied it was a condition apply which was not told to me that time, as they told me at the time of taking the plan of per sedc/paise it will be 1 paise charge for all calls local or STD. Now it is coming to Rs 1.20/min whereas other companies r offering at Re.50( 50paise-60 paise per min). Since I dont want any other customer to suffer like me so I want that the company should always be clear with the conditions.As I feel cheated by AIRCEL. Was this information helpful? | |
 2 Comments | |
Comments
I believe it is our duty to check all the conditions before taking any plan, every company has its own term and conditions for a new tariff plan . More over if you go through the terms and conditions properly you can very well see the things are mentioned in the plan details. So it cannot be called as cheating.
Reply
Dear Mr. Rajput,
Thank you for writing to AIRCEL.
We regret the inconvenience caused to you.
With reference to your feedback updated in our website, we request you to provide us your Aircel number with alternate contact number for further assistance.
You can also get in touch with us on [protected] for more information on same.
Thanking you and assuring you of our best services always.
Warm Regards
Gayathri
AIRCEL
Customer Service
In case you require any further assistance, please
Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in
Thank you for writing to AIRCEL.
We regret the inconvenience caused to you.
With reference to your feedback updated in our website, we request you to provide us your Aircel number with alternate contact number for further assistance.
You can also get in touch with us on [protected] for more information on same.
Thanking you and assuring you of our best services always.
Warm Regards
Gayathri
AIRCEL
Customer Service
In case you require any further assistance, please
Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information