[Resolved]  Aircel — Unavailability of outgoing calls

Hi,

I am tired of this connection. Aircel should get an award for the highest unprofessionalism displayed. My phone lines are being regularly cut for around 6 hours every alternate day and the reason given is technical snags. They dont send the phone bills on time and then cut the calls without any notification and then require 4 to 5 hours to release the same lines. And after payment has been made the phone keeps getting cut because apparently their high class systems havent registered that the bill has been paid.

Over all, very bad and unprofessional services.

Dear Ms. Dhanya,

Thank you for writing to AIRCEL.

We regret the inconvenience caused to you.

With reference to your feedback updated in website, we request you to provide us your Aircel number with alternate contact number for further assistance.

You can also get in touch with us on [protected] for more information about the amount deduction.

Thanking you and assuring you of our best services always.

Warm Regards

Gayathri
AIRCEL
Customer Service


In case you require any further assistance, please

Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in

strange if there is no reason then why have they barred your calls. I think you should quickly visit the nearest Aircel store and speak to the nodal officer about this….

I purchased prepaid sim 15 days before, My Phone No. is [protected] and after 15 days they stopped my outgoing calls without telling me any reason. I talked with your customer support Engineer, She told me there is technical problems. We will start your services within 24-48 hours but after 48 hours I have not received any response from your side. Please start my services or tell me the reason otherwise I will disconnect your services.

I hope a favourable response from your side in early hours.

with regards
Paramjit

Dear Mr. Gupta,

Thank you for writing to AIRCEL.

We regret the inconvenience caused to you.

With reference to your feedback updated in website, we request you to provide us your Aircel number with alternate contact number for further assistance.

You can also get in touch with us on [protected] for more information about the amount deduction.

Thanking you and assuring you of our best services always.

Warm Regards

Gayathri
AIRCEL
Customer Service


In case you require any further assistance, please

Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in