Aircel — Adding Miss Call alert service and taking charges without my concern

Value added services are automated processes so the customer has to authorize before any activation, Promo calls and messages can be the reason  when responded. I would suggest you to activate your DND service which will block all such messages and calls

Dear Mr. Baishya,

Thank you for writing to AIRCEL.

We regret the inconvenience caused to you.

With reference to your feedback updated in website, we request you to provide us your Aircel number with alternate contact number for further assistance.

You can also get in touch with us on [protected] for more information about the amount deduction.

Thanking you and assuring you of our best services always.

Warm Regards

Gayathri
AIRCEL
Customer Service


In case you require any further assistance, please

Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in

same is the case with me utpal.
they have deducted from mine too.
i do not know what these people r upto.
ive written to their customer care mail too..
i hope they come up with a solution
[protected]

Aircel — TAKEN CHARGES WITHOUT MY PERMISSION

M.Chandramohan,
Aircel Mobile No.: [protected].

Sub.: Refunding of taken charges without my permission - Reg.
Ref: My Compliant No. is SR1 - [protected].

Sir,
With due respect, I am Chandramohan.M & working with Audit Firm. Actually i did not active any VAS from Aircel Service Provider. But they taken a charges from my Account without my permission and also without the intimation. I was compliant about above said on 04.02.2011 and also had compliant No.. Aircel Service Provider's staff said that your compliant was noted and this problem is solved with two days. Like that 5.02.2011 I have received a message from Aircel Service Provider like"Dear Customer, Your SR 1 - [protected] has been successfully on dated 5/2/2011. To know more about Self Service options sms HELP to 121". They have impose a charge on 6/2/2011 for INR.30, Again i compliant to Aircel service Provider's Staff(Customer Service Center), they said that sorry sir we have no option for Refunding a fund. So Please protect a consumer from like these service providers for imposing a charge without permission/intimation of consumer/customer. And also they have maintained two Accounts for each Mobile Number. what is the purpose of these two Accounts of one mobile number. this also going to be a scam. It is not my compliant and also not my duty. So please rectify the mistake of service provider and also recover a rights of customer from service provider.

I hope to see the urgent response from your side. And also how to get my tape of conversation with the Aircel service provider's staff.

Thanking you,

Yours truly,

Chandramohan.M