Aircel — illegal deduction from prepaid balance | |
I recently bought prepaid connect simcard of Aircel and recharged Rs.20 (first time) and Rs.125 (second time). the problem started by their unprecedented deduction of Rs.10 from the first recharge. customer care replied for this deduction that I have requested for a service for chat (make friends). there was no any sent message or any call like such in my phone's memory. i said them to deactivate this. when i recharged for Rs.125 next time, they again deducted Rs.30. after enquiry customer care once again said the same active service for chat. i requested the customer care to lodge complaint. but there is no response for one month. I E-mailed a complaint. but there is no response. once again i called customer care to solve my problem and they suggested to call 570001 and follow the instructions. there a computerised service i met and pressed the suggested number to deactivate the service of chat. they thanked me and said 'your service has been now deactivated'. the next day they again deducted my Rs.30. after enquiry, once again customer care said that i have sent a request for service of chat. i could not understand how one may send any request without saving any dialed number or sent message in phone. And why a person all time sprang up for his deductions and call customer care again and again after activating the service without using that service. I discussed one another customer of Aircel. he said "baat mat karo, pichhle teen deeno me mere 120 rupye kaat liye hain ("Don't discuss, I have lost Rs.120 in three days"). I am fed up. how they are snatching the money from the customers? Was this information helpful? | |
3 Comments | |
Comments
Well this is a Value added service and needs customer authorisation for activation. The promotional calls and messages can be the reason for that when responded, in order to avoid such in future get your DND service activated. Thus you won’t the unwanted calls and messages.
Dear Mr. Goswami,
Thank you for writing to AIRCEL.
We regret the inconvenience caused to you.
With reference to your feedback updated in website, we request you to provide us your Aircel number with alternate contact number for further assistance.
You can also get in touch with us on [protected] for more information about the amount deduction.
Thanking you and assuring you of our best services always.
Warm Regards
Gayathri
AIRCEL
Customer Service
In case you require any further assistance, please
Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in
Thank you for writing to AIRCEL.
We regret the inconvenience caused to you.
With reference to your feedback updated in website, we request you to provide us your Aircel number with alternate contact number for further assistance.
You can also get in touch with us on [protected] for more information about the amount deduction.
Thanking you and assuring you of our best services always.
Warm Regards
Gayathri
AIRCEL
Customer Service
In case you require any further assistance, please
Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in
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AIRCEL pre paid — Illegal Services
I am an Aircel Prepaid Service Holder, I am illegally given the service of full movie pack without my concern @ Rs 7 per week. When I complained about this in the call centre they didnot assist me in the right way thrice, after that they gave me the 5550066 for deactivation of the movie pack service, but this number doesnot exist. And also the number they are unable to provide the service of Donot Disturb( as they will be not be able to perform the illegal acts as can be said. Not only this several friends of mine are facing the same problem, either they are illegaly given the service of movie pack or caller tune without any information. My Aircel Prepaid number is [protected].Please look into the matter as soon as possible and stop these illegal acts which are harassing the customers.