[Resolved]  Aircel — Can't Call [protected] and incompetent , rude staff

Address:

Mumbai Suburban, Maharashtra

Hi Team,

This is another complaint i have about not being able to call [protected], I've been told it will be resolved in 72 working hours and also they will put it on high priority , when I ask them what does high priority mean they answer within 72 hours....so that means its not high priority its a standard SLA. The person i spoke to named Tushar said i will receive a complain number for the same to which i didn't i called the contact center again and spoke to Jitendra Mohite who instead of sending me the complaint number via sms , is ordering me to make a note of the complaint number . To which i protested, i informed that people working for a contact center have access to sending an sms at least to which he said he doesn't also it is strange to know that your representatives don't have access to Google homepage on their computer. Apart from this I was also suppose to receive an sms or a call for the complaint that i had lodged about not able to call [protected] to which i'm still waiting for a reply via a call or an sms. I fail to understand how incompetent a mobile service provider can be that being a mobile service provider cant even send an sms nor can call a customer informing that the issue is resolved. I am really disappointed with the service of the network as well the customer service of AIRCEL. The representatives can hardly speak English with proper grammar, Mr Mohite only kept saying "I can understand, I can understand" in every statement. The guys can get so scripted that you start feeling as if you are talking to a computer and not a person. Highly incompetent staff. I want a compensation for this and also please make a note of this email being sent to consumer complaints



Disappointed Customer
Chandrakant