[Resolved]  Aircel Cellular, Chennai — AIRCEL Fradualent charge for SMS during festivals

I am an user for aircel for a long time, when aircel was charging Rupees for an outbound call and 5 rupees for an inbound call with prepaid and then i moved to postpaid where i am using a scheme of 15000 free local SMS Pack. but all of a sudden they are sending a message saying that my message will get charged 50 paise on pongal (Jan 14), simillar incident did happened on new year and diwalii as well.
My question is why? I did not use all 15000 sms and why are they doing like this. how can you charge like this when i am not using all 15000 msgs. you never told me in writing. my bill does not show that. initally they were charging 10 paise, then 25 paise and now 50 paise.

I DONT WANT ANY OF MY MESSAGES TO BE CHARGED LIKE THIS. I work for a leading company and i will recommend my corporate division to move of AIRCEL. One simple question to all these companies, Can you do the same kind of frauds in U.S? because indians wont react and spend time on this you guys are cheating...

If you want to reduce network conjuction, increase technology, dont be worse than private Finance companies.

My Aircel Docket number with aircel is 27182288

I spoke 2 person and one guy called sudhakar.[protected]@aircel.co.in who does not even know who is his company CEO and he was saying the same thing again and again that all companies charges on festival day!!!

My question is "I did not use all 15000 sms and why are they doing like this. how can you charge like this when i am not using all 15000 msgs. you never told me in writing. my bill does not show that. initally they were charging 10 paise, then 25 paise and now 50 paise" and tried to call aircel nodal office Ms.Devavani Umashankar (Senior manager) CS delivery in[protected]extn - 7613) but she did not pick up or the line did not go through.

then i tried Mr. IVJ PRadeep (Regional Business Head) in[protected]extn 7654) and the same thing happened and sudharkar from Customer service rejected my request to make conference to these guys. GREAT Customer Service.

They say something, cover the customer and finally they pushes the customers in to ditch. I want to know, if laws are still is alive in INDIA...

Indians let us work together to throw these kind of companies out from the market, who markets something (15000 free sms for Rs.25) and in the back end they just send a message saying your message will be charge 50 paise on Jan 14th. They started with 10,25 and now it is 50 paise (Did i agree to this? No) .. tomorrow they will say, your message will cost 100 Rupees, Terms and conditions apply. thats all...

Where should we go? whom we should approach?
If there is any lawyer who can help to sue this i will pay. i just dont have time for all this but still i typed this on behalf of my countrymen.

I have also attached my bill for your reference. One liner, final statement is i dont want to pay for msgs unless i exceed the usage and not because of festivals, to avoid conjuction use technologies. Dont tell me stories....

JAIHIND