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Aircel

[Resolved]  Aircel Cellular Telephone — Rs.745/-Debited twice during the month of March 2010 under ECS.

Address:Tamil Nadu

A sum of Rs.745/- was debited on 3rd March 2010 and again on11th March 2010 under ECS arrangement for the same bill.I spoke to one MS.Ramya on 12th March and It was not reversed and subsequently I have sent a e-Mail to the company to rectify the error. On 10th April 2010 and again on this day (12/4/2010), I was trying to contact the company by Telephone (No.1211) and there was a recorded voice "YOU ARE IMPORTANT CUSTOMER - ALL OUR OFFICERS ARE ATTENDING TO THE CUSTOMERS - PLEASE HOLD ON". It is going on for 30 minutes on both the days but there was no response. There is something wrong with their communication procedure and they should try to rectify it.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Yes possibly is a technical error, you should try and visit the nearest Aircel store and discuss your matter with them.
Reply
Dear Subramanian,

This is in reference to your communication dated 12/04/2010 regarding your concern.
We are pleased to mention that your above mentioned concern has been registered with us on 12/04/2010.

We request you to provide us your Aircel number with alternate contact number for further assistance.
You can also get in touch with us on [protected] for more information.

It is our pleasure to serve you.

For any further assistance, please feel free to contact our Customer Care representatives at:

• Aircel Customer Care: 121 / [protected]
• Your nearest Aircel Store.
• Fax No.[protected]

We wish to thank you for choosing Aircel.


Truly

Gayathri
Customer Service

Aircel Karnataka
Address: Aircel Limited, Municipal #66-5-25, HM Vibha Towers, Star Bazar, Hosur Road,
Adugodi, Bengaluru - 560029. Karnataka
Fax :[protected]
Website: www.aircel.com
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