[Resolved] Aircel — Cheating by Aircel (Undue Balance Deduction) | |||
[protected] in my Mobile Number.. About Rs.140 has been deducted from balance. They say that I used Internet & that is why my balance is deducted but when I told them that I have data of more than 130000 left in my Internet data balance, they said that I was using Internet in roaming.. I said that I wasn't in roaming I didn't even go out of RK Puram,. then they say that I downloaded a huge data from Internet, but I didn't downloaded anything from Internet, I was just surfing the Internet, and downloaded nothing but one or two PDF files of size not more than 1Mb.. They disconnected the line, when I tried again they repeatedly said the same thing.. and after that they didn't even respond to me.. After trying for a long time they responded and said that the Amount deducted will be given back to me., today I have received an SMS from DD Aircel that says that my complaint has been resolved, but my balance (which is deducted for nothing) hasn't been given back to me.. Again after I got an SMS from Aircel saying that complaint has been resolved when I tried to surf Internet my balance got deducted and I still have free Internet data pack.... I want my deducted balance back.. I will not let anyone cheat me like this.. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India