[Resolved] Aircel — VERY VERY POOR CUSTOMER SERVICE | |||
I am the one among the fed up customer of aircel , the problem is for the last 9 months I am struggling to change my mailing address, and my service numbers are for the same service request ( service request number : 1-[protected] , Your service request number :1-[protected], Your service request number is: 1-[protected],Your service request number :1-[protected]) but the wonder is still my mailing address has not changed also I have not received any monthly bill for the last 9 months, but blindly I am paying the monthly bills with out any idea of my usage. I strongly believe that the customer service people in aircel doing nothing to their customer, after all 7 times i have contacted the call center even in call center also they are repeating the same story that with in 48 hours it will be resloved, but so far nothing is changed, 2 times they were not ready to answer my questions simply they cut the call with out any information same to be conveyed the florr supervisors Mr.Vidiyal and Ms.Honey Fathima. I just want to know that is aircel really interested to provide service to their exsiting customers , for your information I am 5 years old customer to aircel. if the aircel official check with my service request numbers they will understand how much pain they gave to their customer like me. with lots of frustration of being a customer of aircel A.R.Rajagopalan Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
I Like to change My Postpaid ( number [protected] ) to Prepaid.
Reply
Hi Najeemutheen,
Thank you for reaching us at Social Care.
We have forwarded your request to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in
Thank you for reaching us at Social Care.
We have forwarded your request to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in
Dear Najeemutheen,
Kindly submit the below mentioned documents
at your agent place to proceed further on postpaid to prepaid migration for
your mobile number, as per your request,
Prepaid
application form to be duly filled.
The
following documents to be submitted along with application form:
Ø Copy of Address Proof
Ø Copy of Photo ID Proof
Ø Passport Size Photograph
Outstanding
amount in the postpaid account as on date of migration has to be cleared.
Warm Regards,
Aircel Social Care Team
Kindly submit the below mentioned documents
at your agent place to proceed further on postpaid to prepaid migration for
your mobile number, as per your request,
Prepaid
application form to be duly filled.
The
following documents to be submitted along with application form:
Ø Copy of Address Proof
Ø Copy of Photo ID Proof
Ø Passport Size Photograph
Outstanding
amount in the postpaid account as on date of migration has to be cleared.
Warm Regards,
Aircel Social Care Team
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