[Resolved]  Aircel — Consumer Exploitation

Address:

Chennai, Tamil Nadu

Hello,

REQUEST TO CONSIDER THIS HIGH PRIORITY:

I am writing with frustration about the Poor Service provided by Aircel. Not just poor service due to inability of Aircel Employees to understand any issue but also Consumer exploitation to the highest level.

My Number:[protected]

Let me describe the problem.

I am using postpaid service from Aircel. On 22nd Sep 20102, I activated 3G after speaking to customer service agent who asked me to activate 3G service by sending an SMS. I request to add 3G pack (Rs.198 for 1G for 3G Pack) which was activated on 24th Sep 2012. The Customer Service Agent also told me on the phone that on activation of 3G Services (not 3G pack), I will be getting FREE 250 MB of 3G Data and 50 Mins of Video Calling. I used the Free 250 MB 3G Data between 22nd Sep 2012 and 24th Sep 2012 before the activation of 3G pack. On 24th Sep, 3G pack was activated however I got an SMS saying my bill amount is Rs. 3700 plus. When I escalated this to Corporate Care of Aircel, they first denied but later reverted the amount on 26th Sep 2012.

I do have the email proof that on 26th Sep 2012, my unbilled amount was Rs. 238. However, the billing cycle ended on 5th Oct and I have been again charged for the usage of 3G between 22nd Sep and 24th Sep. The amount was reverted on 26th Sep with Email proof. But the Customer Care is refusing to waiver the amount which was already waivered on 26th Sep. Aircel is simple repeating like an answering machine over emails and phone calls that my 3G usage has been authenticated and the charges are valid. The reversal amount of Rs 3700 plus is not shown in my bill that was generated on 5th Oct 2012 as well. I do have the email proof with the series of email.

I keep getting the same reply that they cannot revert the amount since I have used 3G before the activation of 3G pack (between 22nd Sep and 24th Sep 2012). But I was offered FREE 250 MB of 3G data. Aircel once reverting the amount on 26th Sep and again charging the same amount at the end of billing cycle is not at all acceptable.

On top of this, my outgoing gets barred 2 to 3 times a day and I need to call and explain the issue everytime to agents and supervisors who are just equal to an answering machine just like the Aircel Corporate Care ([protected]@aircel.co.in).

I cannot pay the bill until the amount of Rs.3900 (for 3G usage alone) is waived.

I want to escalate this to the highest level. If Aircel cannot revert the amount, I do not need the service of Aircel and my number can be disconnected. I am not ready to pay the huge amount towards the services that have been offered to me for Free.

Thank you for understanding.

Kindly request you to take necessary action and get my amount reverted.

Thanks,
Vinayak