[Resolved] Aircel — unable to send SMS

Deepak Gangyaan

from Gurgaon, Haryana

Address:

Delhi

I'm Deepak, my phone number is [protected].. I am trying to send sms from this number but it doesn't go out from my outbox.. I've called to customer care many times and told them about this problem,, but the problem has not been solved yet after 4days, whenever I call them they ask me the same questions every time,. and every time they charge me 50paise, they have already charged me more than Rs5....
.
. now I don't think they will solve this problem of mine.. now I've started feeling that they are cheating.. they are making fool of me, they just want me not to use Aircel anymore..

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Oct 28, 2017

Complaint marked as Resolved

Verified Support

Sep 27, 2017

Aircel Customer Care's response Dear Adithya Kanthadai,

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

Screenshot of the message sending failure:
Sample number on which you are facing an issue:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Warm Regards,
Aircel Social Media Team

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Comments

saritha.v

from Coimbatore, Tamil Nadu

My Aircel number is[protected].I can never send messages to anyone.All
of my messgaes are stored in outbox.pls solve my problem.my email id:[protected]@gmail.com

Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Your concern has been escalated for a resolution.

We shall get back to you on the same.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Deepak Gangyaan

from Gurgaon, Haryana

This is 5th day, and this problem has not been resolved yet..
and, if this problem will resolved after the expiry of my sms pack's validity period then what will be the use of it..??
why are you assuring me to resolve this problem..??

kkb1505

from Mumbai, Maharashtra

Sir,
My Aircel No is [protected]
and i m having problem with sending msg from 2 days

pravinudaya

from Gingee, Tamil Nadu

My Aircel number is[protected].I can never send messages to anyone.All of my messgaes are stored in outbox.None of them are delivered successfully.My email:[protected]@gmail.com

Deepak Gangyaan

from Gurgaon, Haryana

My phone number is [protected].. I am trying to send sms from this number but it doesn't go out from my outbox.. I've called to customer care but I am not getting connected to the customer care.. My Message Centre Number is [protected]

Deepak Gangyaan

from Gurgaon, Haryana

The Problem hasn't resolved yet... It's frustrating..

Aircel Customer Care

from New Delhi, Delhi

Verified Support

Hi,

We deeply regret the inconvenience caused, this restriction is basis Govt. instruction on bulk SMS / MMS and is not Telecom operator specific. We shall keep you posted on any further information.

Regards
Aircel Social Media Team

ShwetaGera

Aircel — Problem in message sending

There is some problem with messages.. Messages are not getting delivered on particular numbers..What to do?? Help..

Thanks.

Nikhil Bhargav Raman

from Mysore, Karnataka

I have been having the same problem!! What about my SMS pack?? Cheating me?? I demand to get another month of free sms without any charge! I have called the customer care number several times. Sent a mail to the customer care, but no response! If i don't get this repaired soon and don't get another month of free sms and my data pack, ill have to approach the consumer court!

jiya_312

from Chennai, Tamil Nadu

here the same problem i use the aircel number more than 9 years, last 6 months i can't send any sms from my mobile. i contact costumer center so many times but still not solved...i don't want to lose my number i like aircel but now Aircel going very poor service...very very bad

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear saritha.v,

We would like to inform you that we tried to reach you on shared Aircel number, however the call was not answered from your end.Further we request you to share the alternate number and suitable timing for call back, so that we can assist you accordingly.

Regards
Team Aircel

Nit Raj

Myself Piyush Raj. My Aircel mobile number is [protected].I have about 100 SMS on this number but I am not able to send SMS anywhere. Please solve this problem

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Nit Raj,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

kamalesh ranjan

from Sirsa, Haryana

WE can not able to send sms my aircel number [protected] please solve my problem

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi kamalesh ranjan,

We are sorry for the experience you had. Please share your concern with the following details at [protected]@aircel.co.in to help you.

Signal bars:
Error message received:
Are you able to get messages from the same no.:

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Kandasamy0405

from Srinagar, Jammu and Kashmir

My aircel no is [protected] I Am unable to send sms for past 3 months.called cus care many times but iam unable to send sms now also please help me to resolve my problem

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Kandasamy0405,

We regret for the inconvenience caused. Kindly share the following details in order to look into your issue:

Sample Number (to which you are unable to send the messages):
Current balance:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hello kamalesh ranjan,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Warm Regards,
Aircel Social Care Team

Supriya mandak's reply, Jan 22, 2018

My Aircel number is 9563297192.I can never send messages to anyone. All
of my massege are stored in outbox. Pls solve my problem. My email is supriyaraja2992@gmail.com

Aircel Customer Care's response, Jan 23, 2018

Verified Support

Dear Supriya,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
The specific location of the issue (indoor/outdoors):
Sample number on which you are unable to send message:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jan 25, 2018

Verified Support

Dear Supriya,

As per our team, informing that no issue was found on our end. If you are still the issues then please let us know.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 3, 2018

Verified Support

Dear Supriya,

We would like to inform you that as per system check you send lots of Out Going SMS and balance got deducted. If you want details we will share it. Further, SMS related no such issue was found.

Warm Regards,
Aircel Social Media Team

chandan.1ly

from Delhi, Delhi

HI!
Myself Chandan Kumar Sah. my aircel no. is [protected], i m not able to send any messages to any of the network even for aircel aslo. i hav checked my sms center no, it is not entered so i tried entering the sms center no from net bot its showing error that sms center no is not updated.