Aircel — Excess bill on post- paid connection and harassment by legal cell/ recovery agent

ajay70giri

from Rampur, Himachal Pradesh

Address:

Bangalore, Karnataka

Dear Sir, I was a valued customer of aircel with postpaid iphone plan (Mob No: [protected]) for close to last one year. In this plan rental and 1GB data is free for a year. For past few months I started getting unduly high bill for data whereas I have not been using data this much as I have got wifi at home and the mobile itself has data shield that doesn't allow data access i[censored]sage crosses 1GB which never happened. For last 9 mths or so my phone bill has been Zero to Rs 300 (Appx). Despite multiple complaints, aircel customer service didn't respond to my requests and I decided to port to BSNL. Before placing request for porting 121 (Customer care) confirmed my bill amount to be 1100, within next 24 hrs I received a message that my bill amount was Rs 5500 and finally on 21/09/13 I received a message to pay Rs 6566/- as outstanding amount to restore all the facilities. My data and outgoing facility was barred even before I had received this message. The height of this wrongdoing was seen when I received the aircel bill generated on 27/09/13 was of Rs 8225/-. This bill is despite the fact that I was given discount of Rs 10, 000 (Appx) due to the IPhone 5 plan and Call charges are only appx Rs 1000/- (Call charges Rs 263.38 + Roaming charges of Rs 791.96/-). I have registered a complaint at Kormangala Aircel centre who assured me that they will look into the matter and get back to me with corrected bill. However, I have started receiving harassing calls from Aircel legal cell to make the payment and also implied threat that they will send me a legal notice on this. I have also received a message today from +1901that my present service provider may terminate the number if the bill is not settled. These are all means to harass me and force me to make a payment for services which I have not used. I can't imagine using data for Rs 7000 in a span of 10 days (29/08/13 to 09/09/13 as per bill). My genuine bill may not be more than Rs 1000/- which I'm willing to pay and close the matter. I request you to look into the matter and stop undue harassment caused initially by the bill and now by their legal hawks/ recovery agents. regards,

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Comments

vtvinitha

from Mamallapuram, Tamil Nadu

I was home delivered a 3g dongle with an unlimited internet pack of Rs.799.

As per understanding, when my internet usage goes over the limit, it should stop working. But aircel dongle let me use it till Rs.10, 000 and the next month when I received the bill I was shocked, How can they let me use it till 10000 when i had not made any safety deposit? and how can they let me give access upto 10000Rs. They keep making me pay the bill when i took up the 799 Plan. Trying to take money from people no matter what the plan was subscribed. This is clearly an attempt to extort money from me.

I received calls from Aarti Gautam - Contact [protected] asking me to pay the money and I strongly object to the manner in which they Harass and threaten me with dire consequences if an exorbitant amount of Rs. 95, 000 is not paid. By no stretch of the imagination can an individual be expected to pay this ridiculously huge amount for no fault of theirs.

Please note that I will approach the consumer court and the competent authorities if the harassment is not stopped with immediate effect.

Sheetal Chauhan 24

from Mumbai, Maharashtra

[protected] - Recovery Agency Threatening call before due date i.e. 04/12/2016
Hi Team,

It's really painful journey with Aircel when i was with Aircel and now after porting my number also.

Today Recovery Agency given a threatening call on my wife's number even before due date i.e. 04/12/2016

They said pay the bill by today 4 PM else we will file a case and notice will be issued against you.

This is really awkward how can you give my number details to recovery agency at this stage.

Can you please provide reason why this was done before any intimation / reminder
Does aircel is dependent on my Rs. 702 unbilled amount.

Numbers from which i received calls:-

[protected] - Lady who called and given below numbers

[protected] - rakesh sharma pretending to be advocate

Please take action against them.

Aircel Customer Care's response, Nov 30, 2016

Verified Support

Dear Sheetal Chauhan 24,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Alternate No.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this

matter.

Thanks and Regards

Aircel Social Media Team