[Resolved]  Aircel — Excess charge on land line calls

Address:

Rajasthan

Dear Sir,

I had submitted my grievances regarding excess charges on land line to Aircel customer care.He failed to resolve my complaint till today.I am forwarding you copy of the above complaints for redressal,please.
Dear Sir,

My mobile service No. is [protected].I received a message on my mobile
few days back from your office that my tariff plan had expired & on
dated 08.03.2013 at 17.39 hrs,I received a message to recharge with
Rs.49,TT Rs.10,[protected]@1p/3s,other mobile @ 1p/2s,STD @1p/s val.
3mah.Accordingly I got recharged on dated 10.03.2013 at 19.52.35
Tx.no. RJR[protected] but sorry to say that on making calls on
other mobile, amount have been deducted @ 3p/2second, which is
contrary to the message passed by your office to me and in other words
you can call it cheating with customer.

Any how, my request is, please correct the tariff plan as per your
sent message and refund me the excess charged amount in my account on
the calls made by me by the above said mobile service number and
intimate me at the earliest about your action taken
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Unstarred Rajasthan - Care (E) Fri, Mar 15, 2013 at 10:18 AM
Unstarred H.S. Pareek Fri, Mar 15, 2013 at 11:33 AM
Unstarred Rajasthan - Care (E) Sat, Mar 16, 2013 at 11:18 AM
Add star
H.S. Pareek
<pareek.h.[protected]@gmail.com> Sat, Mar 16, 2013 at 3:00 PM
To: "Rajasthan - Care (E)" <care.[protected]@aircel.co.in>
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D/Sir,

It is very said that you are not considering my request.I had already
mentioned in my earlier message that I was earlier using call on land
line and charge was 1p/2s.

I am again requesting you to consider my request otherwise I will be
forced to take this matter ahead.
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