[Resolved] Aircel — Fraud Billing charges | |||
Hi, My Name is Mayank Kr Gupta, using Aircel Mobile Post Paid No- 97 16.528.440. I have incurred a billing Issue few months back as well. Regarding the same written a mail to you but at that it was told that the charges in my account is Due to Call forwarding from my number to another number and the same is billed as those calls cannot be billed in free minutes of 1200 which is there with the Aircel Plan for Chorp Churn 1200. Recently in my bill dated 19/04/2013. which i have received on today i.e. 24rd April 2013 in my mail have checked. I found a Wrong Billing Done, i wanted to mention is it a habit of Aircel to provide wrong billing of its by chance. please if you guys can explain me the amount charged in Call USAGE charges is 6.60 + .82 Service tax which equals to 7.42 INR. as per the Itemized calls the Local (Aircel to Other Mobile) calls amounts shows as 199.80 INR for which you have given the full benefit as shown below 3 Call Usage Charges Duration Volume/Pulses Charges Discount Service Tax Net Charges (HH:MM:SS) Local 09:42:21 688 206.40 -199.80 0.82 7.42 STD 00:33:42 44 22.00 0.00 2.71 24.71 Total 32.13 Local (Aircel to Land line) 22/03/2013 10:08:38 01123XXXXXX 00:00:25 0.30 25/03/2013 10:39:20 01123XXXXXX 00:02:36 0.90 25/03/2013 10:59:57 01204XXXXXX 00:00:57 0.30 25/03/2013 16:23:29 011233XXXXXX 00:00:31 0.30 25/03/2013 17:04:40 01123XXXXXX 00:01:57 0.60 01/04/2013 12:20:00 01204XXXXXX 00:01:05 0.60 01/04/2013 15:53:54 0112XXXXXX 00:00:25 0.30 05/04/2013 14:47:01 0112XXXXXX 00:00:43 0.30 10/04/2013 13:21:59 0112XXXXXX 00:00:32 0.30 10/04/2013 15:44:35 0120XXXXXX 00:01:32 0.60 10/04/2013 15:46:51 0120XXXXXX 00:04:27 1.50 12/04/2013 10:08:27 0120XXXXXX 00:00:33 0.30 12/04/2013 14:30:29 0112XXXXXX 00:00:40 0.30 Total 6.60 The Amount charged in Call Usage Equals the Amount for Local (Aircel to Land line) so give me the Explanation for 2 things :- 1. THE AMOUNT CHARGED i.e. 6.60 INR instead of Amount being charged for call forwarding as explained to me earlier. 2. THE CLAUSE WHERE IS SAYS IF CALL FORWARDING IS BEING DONE TO LOCAL NUMBER WILL BE CHARGED and CALL FORWARDING CHARGES. EITHER IT SHOULD BE ON COMPANIES LETTER HEAD or BROCHURE DULLY SIGNED BY AUTHORITY. Regards Mayank Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
Actually when you respond to marketing calls and messages these automated VAS can get activated. In order to avoid these in future get the DND service registered.
Aircel — Fraud Bills
Dear Sir,I miss Ashu Arora resident of pune would like to file a complain against the aircel service providers. I had purchased an aircel postpaid connection [protected] and at the time of purchase i submitted all the documents and paid Rs 300 as the activetion fees to susmita the agent at aircel gallery aundh.
I have the receipts with me.
Within 2 days again i got the bill of rs 300 from aircel and asking me to make the payments. I informed them that this amount has already been paid at the time of taking the connection but they are not ready to listen to me even though providing with the receipt num they are again and again calling me around 10-12 time i am receiving the calls from the asking to make payments. After calling several times and making several complaints there is no response or results from their end and they have discontinued with the services. In customer care i had spoken to Bhushan (pune) floor supervisor, and had received several commitments from him. But he also did not give any solutions at the end.
Its simply a case of irresponsibilty from the service provider and fraud with the consumer.
I have the bill num and receipt num with me.
The kind of mentsl harrassment i have received because of them staying on hold for hours with customer care and talking with with customer care for hours asking for solution was extremely harrasing. I want the claims for the kind of trouble and mental harrassment i got because of aircel. There is very poor coverage as well and that issue is also never resolved. As well as i want the money back which i paid to them.
Kindly help me in coping up with this situation.
Receipt num - AL-S 57186
Bill num[protected]
Mob num - [protected]
Full Name- Ashu Gurmukh Singh Arora
Bill Date - 27/02/2011
PLease Help me.
Regards
Ashu Arora
Mob num [protected]
[protected]
[protected]
Aircel Mobile — CALL CHARGES
HI SIRMY PHONE NO [protected] CALL CHARGES 30 PAISE / MINUTE BUT UNEXPECTEDLY MY CALL CHARGES ARE CHANGING TO 50 PAISE / MINUTE EVERYTIME I AM CALLING TO CUSTOMERCARE AND RECTIFYING THE PROBLEM. EVERY TIME I HAVE TO SPENT TIME TO CUSTOMERCARE PLS REPLY ME U CAN GIVE ME PERMANENT SOLUTION R NOT
PLS REVERT
REGARDS
NIRANJAN.V
Dear Customer,
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Hi
just wanted to let you know that i have sent a mail to care.Delhi and appellate Delhi on 24th April 2013 but till date haven't received any response from their side. whereas there auto reply mail says that the query will be resolved in 2 working days. so just sending a mail to above mentioned mail id is of no use. because you people don't bother to reply back.
i have sent a mail for abusive language in month of Feb 2013 but till date i doesn't know the result. but instead the case has been closed without any reason or response.
so tell me what to do.
i have received a call from appellate office on 1st May 2013 but the lady doesn't know anything as she replied that she will confirm from marketing team and will let me know. now also till time i haven't heard from her anything . so what type of officer is sitting in appellate office as they doesn't know anything about the plans or response. god knows how you people solves the problem of the customers.
so if its the case then i would like to apply for appellate officer job where i have to take calls making false commitment and without the knowledge of product and services with a handsome salary package.
regards
Mayank
just wanted to let you know that i have sent a mail to care.Delhi and appellate Delhi on 24th April 2013 but till date haven't received any response from their side. whereas there auto reply mail says that the query will be resolved in 2 working days. so just sending a mail to above mentioned mail id is of no use. because you people don't bother to reply back.
i have sent a mail for abusive language in month of Feb 2013 but till date i doesn't know the result. but instead the case has been closed without any reason or response.
so tell me what to do.
i have received a call from appellate office on 1st May 2013 but the lady doesn't know anything as she replied that she will confirm from marketing team and will let me know. now also till time i haven't heard from her anything . so what type of officer is sitting in appellate office as they doesn't know anything about the plans or response. god knows how you people solves the problem of the customers.
so if its the case then i would like to apply for appellate officer job where i have to take calls making false commitment and without the knowledge of product and services with a handsome salary package.
regards
Mayank
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Aircel — Fraud by Aircel
My AIRCEL Number is [protected], without my permission AIRCEL has deducted 30 rupees from my balance account for some Hello Tunes. I want you to take it back and give back my Rs. 30 or else I have to take legal actions on your company I can go to any extent to sue your company, so please take proper action.