[Resolved]  Aircel — Grievance for Aircel Customer care

Dear Sir/Madam,
I Myself Arpita Dutta, My Mobile No. is [protected].There is a service named Aircel Talkies Pack which was activated without my intimation from last month. And the service charge has been deducted from my balance. This activation is forced on me by your side and there is no information provided to me regarding this activation. It is so disgusting that I have already talked several times to customer care no 198 and requested them to deactivate the service but the service has not yet deactivated and they are not agreed to provide me the complain no. As per your executive’s version (Mr Sandeep Dutta Date 09/03/11 time 11:30 pm) Aircel is not presently maintaining any complain no. against user’s complain, IS IT TRUE?

Last night (Dated 10/03/11 Time 10 pm) again I requested your Customer Care Officer named Mr. Debjyoti to deactivate the service but suddenly he started abusing me with several slang and told me that he was not willing to help me and described me as a ‘###’. And I can do whatever but he won’t help me. And there are several slang which I cannot describe being a woman. I felt so sick, So is this a way to talk with a customer?? On the other hand I am asking you is this a way to talk to a lady???????? Today onwards I decide to stop using Aircel.
So I am requesting you to take some strong action against the culprit. Can I expect that my request will be granted from your side?

I am requesting you to stop this kind of harassment; it's very irritating for each and every woman. And this is my humble request to you, that try to change
the behavior of your Customer Care Executives.
I am a regular user of Aircel but next time if this kind of event happens from Aircel’s Customer Care Executives then I will have no other option except choosing other Service Provider. And I shall be bound to take legal actions if I feel that no strict actions have been taken from your side.

I hope you will take strong action immediately and return the balance which is forcibly deducted from my account and deactivate Aircel talkies pack as soon as possible.

Regards,
Arpita Dutta.
Mobile No : [protected]