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Aircel

Aircel Limited — Unfair balance deductions

Address:Uttar Pradesh

Hello Sir/Ma'am,

I am Ankit Gupta and I have been using Aircel Mobile services for the last 3 years.During the last couple of months the company has been deducting my account balance.I had lodged several complaints with the concerned customer care but the all the executives over there are continuously trying to manipulate the situation despite of proving a reasonable solution.
These guys lodge the complaints and afterwards give non-sense replies...

Regards!
Ankit Gupta
Mob: [protected]
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4 Comments

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Comments

AIRCEL LIMITED — Deduction of Balance

I have a prepaid aircel connection no. [protected], topped up by Rs 125 Transaction No. DLR[protected], on 27th May 2011 at 8:00:41pm, same time got Rs 125 value talktime.

On Sunday 29th May,2011 at 9:25:27am , I received a Message from your Company side regarding renewal of Music Connect service, which i never activated or requested.
But the same time i returned a message to respond your message to unsubscribe the same service.

I spoke to your customer service executive regarding the irrelevant deduction of Rs 30 on account of aforesaid service.

I am not getting any help from the helpline, kindly look into the matter and help me out.

Regards

Daljit singh

[protected].
Reply
Dear Customer,

We regret the inconvenience.This is to inform that your concern has been noted . Our team is working on it for a resolution. We assure you that we are committed towards resolving your issue to your satisfaction.

Regards
Aircel Customer Service Team.
Reply
dear sir


but I m still waiting...

daljit singh
Reply
Dear Customer,

Your concern has been noted and escalated for a resolution. We shall get back to you on the same.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Social Media Team
Reply

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