[Resolved] Aircel Ltd — Not responding for postpaid to prepaid

minusm

from Kolkata, West Bengal

Address:

Erode, Tamil Nadu

Dear Sir,

Am owning [protected] for the past four years. I requested to change my postpaid service to prepaid, but no proper reply from aircel mainly from the dealer side(Mercury Networks). N number of problem faced regarding the GPRS & CUG plans.For the past three months am asking the dealer side to change my number for prepaid but no response. Dealer side response is too worst. In October 2010 have asked to deactivate my GPRS plan but 6 months they haven't took any steps to deactivate, after 6 months follow up at last they deactivated it. In CUG charged unwanted for four months.Kindly do the needful to change my plan from postpaid to prepaid.

Regards
Sundar

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Aug 13, 2020

Complaint marked as Resolved

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Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Kindly share the registered name and contact details for the mentioned Aircel number with us at [protected]@aircel.co.in for us to look into your concern and escalate the same for a resolution.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team