Aircel Mobile — Unnecessary Charges | |||
I use Aircel mobile number [protected] to surf internet. But whenever I use the GPRS service Aircel use to deduct an unnecessary amount from my account. When I checked for the description of charges I get a response that I downloaded a game on my mobile phone hence the charges has been deducted. I asked for the details so Aircel customer care shared a link with me where I could see that a link was sent as "Free Push" to my mobile and charges were deducted whereas I never downloaded any game. This happened many times with me. In recent incident when this happened with me again I reached to Appellate authority of Aircel thinking that they will help me in getting the issue resolved. However, Appellate team in return try to fool me by providing me with an incorrect/incomplete link details. This clearly states that Aircel is unnecessary charging from customer by sending free push links and in return providing with misleading information to its customer. Was this information helpful? | |||
2 Comments | |||
Comments
When people at Appellate authority in your organization can give false information then I can imagine that how the other staff will be and can do anything to fool their customer. Would request you to resolve the problem (If you can) over here so that everyone know the kind of service Aircel can provide.
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We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.
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Aircel Customer Service Team