[Resolved] Aircel — not giving proper services

modimohit01

from Mumbai, Maharashtra

Address:

Sagar, Madhya Pradesh

i am using aircel services since 5 months and now the company is not providing services not giving balance unabling me to port my no. the company close his all the servicea in my area that is distt. SAGAR without any notice and information so pleae help us and that problem is oucring in all my area

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Aug 13, 2020

Complaint marked as Resolved

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Comments

yogupdy

from Mumbai, Maharashtra

Aircel — Not Providing Proper Information

Dear sir,

I had applied to change my Bill plan from 499 to 199 plan & it was informed by the executive seated in the call center established by Aircel.

I asked them to change my plan they said it will going to be changed in 48 hrs. but when i call after 48 hrs first they said that plan was change & when i asked from which date it was informed that no sir it was in the process it will be done by tonight when i call them again the same answer were replied.

But as after a week when i asked what is the actual reason they said that plan was for woman so we can not change that plan for you. when i asked that this information you have to provide me earlier also nothing was answer.

i don't know weather the executive seated in the call center are trained or not

Gys be sure & check & Ask twice or thrice before taking plan from Any telecom co.

Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Please share with us your 10 digit Aircel number that you wish to block the services of along with an alternate contact number for us to be able to get in touch with you at [protected]@aircel.co.in.We shall get back to you with assistance on the same.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team