[Resolved] Aircel / Pocket Internet — Poor customer care service | |||
I had sent an SMS `P98' to 57788 for availing pocket internet facility on 12.08.11. Immediately Rs. 98 was deducted from the balance of my mobile No. [protected]. Again I sent another SMS `PI' to 57788 to activate the internet. But the messge received is `your mobile handset does not support this facility". After that I spoke to at least 10 customer care executives of Aircel. Nobody responded properly and took pain to send the settings required for activating the internet. Lastly when I spoke to Mr. Selvendran, one of the customer executives, told that the settings cannot be sent and money deducted will not be refunded. An email was also sent to aircel customer care for which no reply received yet. Either the settings be sent and activate the internet or the money deducted be refunded immediately. Venkatesan P Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get in touch with you for the same asap.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team