[Resolved] Aircel Pocket Internet — Horrible download speed and non existent service.

Rajeev Mondal

from Kolkata, West Bengal

Address:

Bangalore, Karnataka

I had purchased a post paid connection of Aircel pocket internet and have been using their service for the last 6 months. according to my plan 198 I was supposed to get a download speed of 3.1 Mbps for 1 GB and thereafter i was supposed to get a speed of 128 kbps. After 1 GB of download I am getting a speed of 25 kbps and I am not able to log on to most of the sites including Facebook and certain blogging sites. Even the Google page takes ages to load. I tried to call the company's help line at 198 from a registered Aircel account but no one would respond. The IVR would put me on long hold (duration ranging from 30 to 40 minutes) and then automatically disconnect. I tried to call several times but with same results. I need help to so that action can be taken against the erring company. The company promised 3.1 Mbps of speed but I never got more than 1.8 Mbps of speed. The norm the world over is the customer is guranteed a speed of 75% of which is promised. My post paid connection number is [protected].

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sangit.Pattanaik

Aircel — Horrible Service

1. I took an aircel connection from chandan nagar, and submitted the documents.
2. The sales person of the distributor verified the documents in front of me and the retailer and okeyed the documents.
3. But after 3 days, the outgoing facility stopped.
4. As I was using a different mobile, I just waited for few days.
5. After another 10 days, incoming facility also stopped.
6. I contacted the retailer. He contacted the distributor.
7. They said that they have already submitted the documents.
8. I contacted with customer support. They said that, there are some problems with the documents.
9. They suggested me to resubmit the documents, without informing me, what is the problem.
10. I contacted with distributor. They said that even they can not say what is the problem.
11. Then I contacted with the retailer. He again contacted the distributor and finally told me that I have to resubmit the document.
12. I did so. The retailer told me that the number will be activated within a day.
13. Now 3 days passed. I am calling the retailer, distributor and the customer care again and again but no result.
14. I am frustrated now.

Mahant Reddy

from Mumbai, Maharashtra

That’s very frustrating I know but you can visit the nearest Aircel outlet and submit the your documents, that will solve your problem for sure.

maryshekhar

from Mumbai, Maharashtra

I do agree that AIRCEL service is a BIG NUISANCE. Facing the same problem. And when we call the customer care they answer in a very neutral way. The Aircel Senior authorities are available only after 10:30am. But they are the biggest nuisance. Even their reply comes on a neutral gear. We have to just run from pillar to post and gain nothing. So I suggest that please DO NOT MAKE A MISTAKE BY BUYING AN Aircel Connection.

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Rajeev,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,
Thanks!
Team Aircel India