Aircel Prepaid — unnecessary cut

Aircel Prepaid — Deducting balance for schemes which were never requested

I am a prepaid customer of Aircel in Chennai. I have complained to the customer care executives previously for deducting balance from my prepaid account for a service called Sweet Dreams. I had never requested the service provider for the above mentioned scheme. In spite of calls to customer care an amount of rupees thirty is being deducted every month. I would be thankful if the deducted amount is refunded into my prepaid account. My Aircel phone number is [protected]. My email id is venkyhere.[protected]@gmail.com.

Dear Customer,

We are sorry for the inconvenience. Request you to share the name and contact details for the given number.It shall be escalated and resolved at the earliest. Please do write to us at [protected]@aircel.co.in.


Regards
Aircel Customer Service Team

The name of the sim card owner is S.Padma and the number facing the problem is [protected]. Please take action immediately. Such poor service will compel your customers to switch to some other service provider.

Dear Customer,

We have escalated your concern . Our team is working on it with priority . Kindly give us some time so we could get back to you with the same .

Regards
Aircel Customer Service Team

Dear Santosh,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.


You can also get in touch with us at https://twitter.com/Aircel


Warm regards,
Thanks!
Team Aircel India
 

[protected] aircell prepaid
Pl note have rcvd call from aircell saying no deduction is done however pls note while checking my sms msg noticed they activated service called PURANA DAUR dtd 21 january & deducted rs 25/-, we never had requested for this service. so pls kindly credit rs 25/- which is deducted or I will spread the news over itnernet that aircel is cheating to its customer.
santosh j. gupta[protected] / [protected]