[Resolved]  Aircel Prepaid — Worst customer service

Address:

West Delhi, Delhi

Worst experience with Aircel customer Service

I received a call from Mr. Ranjan from [protected] I simply asked him that I want the outgoing SMS details of my Aircel number [protected] which he denied and answered in very arrogant way, he said I will not share the details we don’t have the access to it when I asked him to transfer the call to his boss he said I don’t have any boss, Is this the way Aircel treat his customers?

When we called on [protected] a different person Mr. Sunil picked up the call and said there is no one by the name of Mr. Ranjan when I insisted then he said Mr. Ranjan is not available today call back later.

Different answers from different departments of aircel

Yesterday I called aircel customer service team and enquired how to get the Outgoing SMS details. The executive said either you can visit a Aircel store or you can mail across we will provide the details, I did the same now Aircel is sharing different polices.

I want an action to be initiated against all defaulters.

Looking for resolution kindly provide the Sms outgoing details as asked in trail mail.

Go to the below mentioned links..
http://www.clientcomplain.com/aircel-Complains-16560-SC.html


Regards,
Rakesh Ranga
[protected], [protected]

________________________________________
From: Rakesh Ranga [mailto:rakesh.[protected]@in.aegisglobal.com]
Sent: Friday, April 29, 2011 7:28 PM
To: 'care.[protected]@aircel.co.in'
Cc: 'nodalofficer.[protected]@aircel.co.in'; 'appellate.[protected]@aircel.co.in'
Subject: Required sms details [protected]
Importance: High

Hi,

Kindly provide me the details of all outgoing SMS from 1 April’11 to 28th April’11.

User of the Aircel number – [protected]
Number issued on the Name – Saurabh Singhai

Regards,
Rakesh Ranga
[protected], [protected]