[Resolved]  Aircel — Refund of money

im kumar simple actived without my knowledge .cutting my balance every 3 to 4 month once im having a problem ... this month they cutted Rs.250 from my main balance ...my moblie number [protected] .

My name is Aakash Chowdhury and my phone no is [protected]. on the eve of Friday 11th November 11:16pm I complained for the refund of 30rs which was deducted without informing me for a service called music connect. I was told by the customer care to wait for 4 working hrs within that period my problem will be resolved. i waited for the whole night but got no result. next morning i called again and i was told to wait for 24working hrs not 4hrs. Sunday i was told that Saturday and Sunday are not included as working days so wait till Monday. Both Monday and Tuesday was told to wait. they told that when you have complained definitely your money will be refunded. On Wednesday when I called again I was told, you wont be refunded your money.
No one From the customer care informed me about this till Wednesday and now they are saying they wont refund the money for which neither i got any sms nor i activated myself.
This is something ridiculous.

My mobile no. Is [protected]
My balance on 15.06.14 was ₹6.35 and on 16.06.14 it became ₹1.35. I want my money to be refunded.

hello my mobile ni is [protected]
without my permission they will activate live healthy tips and dialer tone i loss 40rs even iam unsubscribe did'nt get moneey till now

bloody Aircel fraud.. never do fraud..
i want my money back so many times same situation happening to me.

Hi, my number is [protected]. I just lost 99 rupees because I was subscribed to Games Club without my consent. I have easily lost more than 500 rupees thanks to automatic subscriptions to various VAS services. I have been a loyal customer for more than 5 years, but this is getting out of hand. I would like to stop automatic subscriptions to my number permanently and want all the money deducted without my consent refunded immediately.

I just got a call from a person saying that he is manager of Aircel head office. He asked for my debit card number. I gave it. But when he started asking for validity details of my card, I got suspicious and asked him who he was. He immediately transferred the call to an unknown number without a dial tone.

The number is[protected] and he speaks in Hindi.

Hi sabrish,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Meanwhile please share the date and time of deduction.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Hi sabrish,

We would like to inform you that we have checked and found balance depleted for NAZGAMEM Service and charged Rs.99/-. Service activated through WAP on[protected] waiver posted for Rs. 99/- as one time good will gesture on 14/12/2015. And service deactivated.


Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

please
I'm dying to know when should back Rs 35

मेरा नाम शुभम है ओर मेरा मोबाइल नम्‍बर [protected] है आप की कम्‍पनी की तरफ से मेरे इस नम्‍बर पर बहुत कोल आती हैा 25 से 28 तरीफ के बिच मे मेरे 38 रूपये काटे गये थे लेकिन जब मेने आप की कम्‍पनी मे फोन किया तो आप की कम्‍पनी ने मेरे रूपये वापिस कर दिये थेा लेकिन एक दो दिने के बाद फिर से मेरे 33 से 36 रूपये के बिच मे काटे गये इस पश्‍चात फिर मेने आप की कम्‍पनी मे फोन किया था ओर सर ने कहा थाा कि मेने कम्प्‍ालेन लिख दी हैा ओर आप के रूपये वा‍पिस मिल जाऐगे किन आप की क्‍म्‍पनी ने यह कहते हुऐ टाल दिया कि आप के रूपये वापिस मिल जाऐगे लेकिन आज 4 तारिख हैा लेकिन मुझे मेरेे रूपये वापिस नही मिले हैा तो क़प्‍या करके मेरे रूप्‍ाायै वापिस मुुझे दे देवे

Dear Shubham(253 Skp),

We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:


Exact Date & Time of deduction:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Hi my name is preetam.. I got call from aircel and when it got cut.. I play i win was subscribed i dont know how it got subscribed 35rs was taken ..i unsubscribed it but i dint get any money in return ..my number is [protected].i want 35rs in my main balance

Dear Preetam Reddy,

We have checked the account and found that I play win service was activated in your account on 29th May’16 through WAP mode for which Rs.35/- has been charged. We would like to inform you that the service was already deactivated and we have credited the amount of Rs.35/- in your account on 3rd Jun’16.

Thanking you and assuring you of our best services.

Warm Regards,
Aircel Social Care Team

Dear Shubham(253 Skp),

We hope your concern has been resolved. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Care Team

Hello sir,

i m keerthana

Hi My Aircel number is [protected] I have main balance suddenly amount deduced Rs.35 i'm not subscribed to anything. . but the message came like thank you for choosing Beauty World at Rs.35. To unsubscribe SMS STOP to 155223. But when i sent stop message, the reply had come like "you are not subscribed to any vas service". Please Refund my amount as soon as possible.

Dear Customer(keerthanaRaj),

We apologise for the inconvenience caused. Please share the "Date & Time of deduction" so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team

Hello,

My amount deducted date is 18-jul. and i don't know the exact time. It may be at afternoon. Please complete this issue soon..


Thanks.

Dear Customer(keerthanaRaj),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Dear Customer(keerthanaRaj),

We would like to inform you that Rs.35/- will be reflected in your account soon. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team

hello my number is [protected] i have main balence 50 and its suddenly getting deducted not only once its happing all the time and every time i get the message that i hav been subscribed but im not subscribed to any pack and when i call to 155223 they say im unsubscr ibe and nxt the same repeats
i am unsubscibed so refund my money as soon as possible