[Resolved]  Aircel — Refund Overdue

Address:

Chennai, Tamil Nadu

I had a post-paid connection with Aircel which was surrended after my relocation to Hyderabad from Chennai.
An advance payment of INR 1200 which i had made is pending from Aircel. The customer care department informed that one has to WAIT for 60 days from date of disconnection (May) to initiate the refund process. The due date for that was mid-July.

I am still waiting.

I have sent more than 20 emails till date, and they respond by saying that the "concerned department" is looking into the matter.When i was a customer. I used to get repeated reminder calls for making the bill payment, even though I had given a standing instruction to debit my account. Why would you remind someone to pay, when they have undertaken to automatically make the payment on the due date?

Why is Aircel making me run and beg them for money which is anyway due to me? Is this common, or have i been specially chosen for this treatment?

And in each of their mails, they still refer me as " a valued customer, and that they desire for a long and fruitful relationship". Why do they copy and paste such empty words in their emails, when the service they provide tells a different story. It sounds like Indian Railways saying that they sincerely regret the inconvience caused by their train's delay. As if it makes any difference whatsover.

By the way, When i surrendered my earlier connection with Vodafone, it took me a year to get the refund of my security deposit.