[Resolved]  Aircel — regarding wrong balance deduction.

Aircel — Wrong activation

my aircel no.[protected] activated on[protected], i am apply 50 paise pulse plan but your aircel office staff activated wrongly 1 paise/second pulse plan, immediately complaint your aircel office but no responce till today, please action immediately

Aircel — wrong charge and services activated

Dear Sir/Madam,

I am a user of Aircel Prepaid Services UP West District Mathura. I never used the number for voice calls but for only data services till 17th Feb. On my number even DND service is activated the company people activated call back tune and funny jokes service without any intimation to me.I raised a complaint and their supervisor informed me that the problem will be addressed within 24 hours. So I assured but after 8 days when I recharged my mobile by rs 20 they deducted rs 15. When I called the customer care they said yes problem was from our side but we can not refund your money.

Kindly register it as my complaint against Aircel company and take necessary steps against them.

Thanks and Regards,

Ganesh Kumar Sharma
Mob Number: [protected]

Value added services are automated processes so the customer has to authorize before any activation, why don’t you call the cc and confirm whether your DND service is active in you number or not.

I am sure there is a miscommunication in this case, I would suggest you to visit the nearest Aircel store and report this issue. I am sure you will get the necessary help.

Aircel — Wrong Balance Deduction

On 8th sep 2010 & 9th sep 2010 my STD call charges has been deducted Rs1.50/min instead of 1Paisa/Sec.After I came to know that my balance is deducting wrongly instantly I called to Customer service regarding the issue. The Executive confirm me that there is technical problem on the same that's why balance was deducted wrongly and he also confirm that it will be credited within 24hrs but I have not receive that yet. From 9th sep 2010 I am regularly in touch with customer service .Before this incident I have already faced similar sort of incident with your company and not got any resolution from your customer service. I also don't understand why they are not want to logged any customer complain. Is this your company policy or what??...how many i have asked them to give a complain number they always told me that you will get sms shortly form our but it is really unfortunate that till date i have not receive a single sms on issue from your side.
My question is that if there was any technical problem in your side why I
paid for that and this not a 1st incident same has already happened to me before.

Regds...
Avishek Gupta
[protected]

That’s strange, their customer care is known for its service. Visiting the nearest Aircel store will solve your problem.

Aircel — wrong charges deducted

i m using a no of aircel my no. is [protected]
and a balance of Rs 60 is deplited from my acc. with any services activated from my side
i dont no yy this fraud has been done by a huge company
plus their customer care executives droped down or cut down my call three times between 8:15pm-8:30pm today
i want my money to be credited back into my acc

This is not fraud but you are being charged against some services which might be active in your number. It can happen when you respond to these marketing calls and messages. In order to get rid of these try and get the DND service activated. Thereafter you will have no more unwanted activations and deduction in balance. Wish you luck.

Aircel — DEDUCTION OF TALK TIME BALANCE

I HAD A BALANCE OF Rs.160/- APPX ON 17.12.2010 .
I WENT TO MUMBAI AND ALL ON SUDDEN RS.260/- DEDUCTED FROM MY BALANCE AND IT IS SURPRISING MY BALANCE SHOWS (-100) SINCE THEN.
I HAD TALKED TO SEVERAL PERSON REGARDING THIS OVER AIRCEL CUSTOMER CARE PHONE NO .LAST TIME I TALKED TO SRI AVINASH KUMAR
AND HE ASSURED ME THAT HE WILL DELIVER THE RESULT WITHIN 48 HOURS
NOTHING HAS HAPPENED TILL TODAY

THANKING YOU

ATUL KUMAR MANEK
PH. NO [protected]

Aircel — wrong balance

hello sir aiecel deduct my balance without any information when i tried ti talk he said service on ur number but his customer care says that no service is appllicable in your number so please help me this is my 50 complain to you.

Dear Customer,

This is in regards to the complaint posted on 23rd March 2011 . We regret the inconvenience, kindly mail us your registered details at [protected]@aircel.co.in .

Regards
Aircel Customer Service Team

sdfsds lala

Hi,

onlinerechargeservice.com offering Mobile, Data Card and DTH recharge for all operators across the country.

It also offering the facility to become our One Sim, One Balance, Mult-Recharge based Distributor and Retailer.

For more query please visit: [protected]@ors7.com
Helpline no: [protected]

Dear Vikash,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India