Aircel Telecom Services — RESTORE MY IVRS RELATED TO GPRS

Dear Sir,

This is in accordance to the negligence on the part of SERVICE PROMISING TO PROVIDE STATE OF ART NETWORK.. Aircel is taking costomer for a ride,taking for GRANTED.

I have taken new connection of AIRCEL ON 9THOF SEPTEMBER.. And immediately recharged with necessary balance for the INTERNET SERVICES.. since there is lot of decco written about its NETWORK AND SERVICE PROVISION... AIRCEL FAILED TO SERVE ANYTHING GREAT PROMISED ACCORDINGLY..

i lodged complaints for nearly 40 times for GPRS CONNECTION,SETTINGS..BUT there is nothing done considerably till 5 days.. all the work,jobs related to INTERNET HAS BEEN stalled causing loss and waste of time..

My complaint No. are[protected] and [protected] . Moreover my IVRS speak option snd submenu 3,2,2, related to GPRS COMPLAINTS HAS BEEN WITHDRAWN and unable to speak to the customer for further enquiries.

Moreover the number provided to communicate to Nodal officer is always OUT OF CALLING AREA.. THEN WHY THE HELL THEY MENTIONED IN THE INFORMATION BROCHURE..

I WAS UNABLE TO LODGE AND RAISE COMPLAINTS AND ADDRESS MY PROBLEM SINCE IVRS 3,2,2 OPTION HAS BEEN WITHDRAWN.


Hence resulting in to GREAT TIME LOSS, MENTAL AGONY, UNNECSSARY HOLD FOR LONG DURATION, PROMISING TO RESTORE THE SERVICES TOOK LONG TIME MORE THAN 5 DAYS..
CHARGED FOR NO SERVICES...

HENCE, i humbly request the appropriate authorities for necessary action and timely help.

Request for early NECESSARY,STRICT action.