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[Resolved]  Aircel — Balance detect and not response from customer care

Address:Thoothukudi, Tamil Nadu

On 31st december i recharged my no Rs.20 at 6.00pm. After 10min i was calling my friend then check my bal was 13.84. Then i sent a msg to my friend and its cost Rs.1. I was shocked to check my bal after the sms. Because now my bal was reduced to Rs.6.84. Immediately i called the customer care , there was no response and no one take my call till now. And today morning(3rd jan) i check my bal is Rs.5.39 at 6am. After an hour i'm getting again shock because now the balance is Rs.0.39. The same reaction from customer care. Pls just tell me why was my bal detect?
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Customer,

We regret the inconvenience caused.Kindly share your 10 digit Aircel no and its registered details(Name, Add) for us to be able to assist you better.

We assure you that we are committed towards resolving your concern. For any further assistance please write to us at [protected]@aircel.co.in


Regards
Aircel Customer Service Team
Reply
My no [protected] name Kannan prasad
Reply

Aircel — balance detect

my cell no. [protected] . i recharge my no. on 061112 by 50rs . after some time 35 rs balance detect. i call up customer care 5 times but give no naswer
Reply
txn no is DLR[protected] to recharged MRP 87 is successful new balance is 0.33 INR and P.F 76.32 INR

my mobile number [protected]
I want to get back my balance .

Even I had called 20 times to customer executive but no response.
Reply
Hi Pradeep Jawariya,

Thank you for reaching us at Social Care.

We have forwarded your Complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Dear Pradeep Jawariya,

We regret the inconvenience cause to you.We regret to inform you that as per our records your shared number [protected] you have subscribe unlimted blackberry Social Networking data for 7 days.If you want to Check blackberry data then dial *128# toll free number hence waiver not applicable.

Regards
Team Aircel
Reply

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