Aircel — Unauthorised activation of services

Aircel — Unauthorised activation of Service

This is to bring to your notice about a fraud that Aircel customer care has committed.

3 days back I received my bill for July and found that the bill amount was Rs. 2440 which is 3 times more than my usual bill amount and usage. When I checked with your customer care, I was informed that the 3G usage has amounted to about Rs.1677 in that.

I clearly explained to them, that somtime back I received a call from the Customer Care / Marketing department and they asked me if I want the 3G to be activated. I rejected this offer as my usage is not so high and the GPRS I have is more than enough. The caller said it is fine and disconnected the call.

However, your customer care took a complaint for this and gave me the complaint number 1-[protected]. They informed me that they will get back in 2 days after checking with the concerned team. Since I did not get any further information, I called them today and when I enquired about this, I was informed that I had made a request for 3G activation on 11th April. This is shocking, because I never did so. I am sure you cannot show me any proof for such a request made by me.
I wanted to speak to the manager and was put to one Mr. Ashok. I really regret having talked to him. He had absolutely no courtesy towards me. He just kept saying hmmm, ok or so what.. So without wanting to talk any further, I asked him, if I had made a request for 3G activation, there should a request number for that and I would like to have that number.

He gave me the request number 1-[protected]. He also informed me that I had raised the request on 11th April at 4:20pm and that I better make the payment for the usage.

Now, I have the following questions to make.

1. When I called 2 days back I was given the request number 1-[protected]. Immediately after I raised the request I received at least 4 SMS saying that the complaint has been registered and would be resolved in so and so date. If that is the case, I should have got an SMS, IF I had raised any request on 11th April, but I did not. You may argue that I could have deleted it, but I am sure there should be a log in Aircel's server or archive. If any such SMS has been from Aircel's server, I would like to have the records if such an SMS was sent!

2. If, I had raised the request on 11th April, then the 3G would have been activated on April itself, or at least by May. In that case, I would have had a similar bill amount for those 2 months also, but I did not! How is that possible?

3. This is the best. On the early morning of 10th of April I left for US and returned back only on the 8th of May! During my stay in US, I had removed the SIM card and used a US card in my phone! So there is no question of me calling someone. Of course, I did not send any mail for activation also. If there is any such mail that I had sent, you can show that as proof. I can provide you any number of proof that I was not India on 11th April!

Now this is a very clear case of fraud, and I suggest Aircel better fix this.

I have already raised quite a few complaints with the Appellate team for the customer handling debacle of Aircel and I have proof for that as well! I am once again raising a complaint with Aircel for both this fraud and the way Mr. Ashok spoke to me. I need this fixed.

Following are my details

Name: K. Ramasubramaniyan
Mobile: [protected]

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been escalated for a resolution.

We shall get back to you on the same.

Regards
Aircel Social Media Team

It has been more than a week since this complaint was registered. I have still not received any sort of information on this!
The last day for billing is 13th and if I don't get any response on this before that, then I will have to file a lawsuit!

Thanks,
Ram

Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Same problem I'm also facing... It's one type cheating customers in the name of VAS SUBSCRIPTION even though he/she haven't subscribed.. they R fraud n cheat us... Theses operators take money for subscribing n also for cancelling...

We all shud raise our voice to stop this kind fraudulent