[Resolved] Aircel — unnecessary deduction of balance | |||
Sir/Madam, I am the prepaid Customer of Aircel ,my name is Shashank dubey and no. is [protected], i am living in Gwalior Madhya Pradesh. Yesterday i make STD message to my friend ,number is [protected], and after this 5Rs balance are deduct ,and i already have message card with 15 days validity. After this i complaint on Aircel customer care(complaint no.1-[protected])they tell me there is no unnecessary balance are deduct to your account and you make ISD message.But i did not make any ISD message. so,please help me to refund my balance. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
completely agree.
Few ponts: adding few features automatically and deducting the balance. The day end up with NIL Balance. It is a new strategy.
121 - Customer care is useless !!!
Few ponts: adding few features automatically and deducting the balance. The day end up with NIL Balance. It is a new strategy.
121 - Customer care is useless !!!
Aircel Team,
This is not the first time that an activity of this kind has taken place. It has been happening time and again. The concern over here is not about the money. It is about professionalism and your customer support team clearly lacks it.
When you've made a mistake, accept it and resolve it. Instead you argue and get into heated discussions with me. Comepletely unacceptable.
It is terrible that things had to get to this level to get resloved when there was an easy way out.
This is not the first time that an activity of this kind has taken place. It has been happening time and again. The concern over here is not about the money. It is about professionalism and your customer support team clearly lacks it.
When you've made a mistake, accept it and resolve it. Instead you argue and get into heated discussions with me. Comepletely unacceptable.
It is terrible that things had to get to this level to get resloved when there was an easy way out.
Dear Customer,
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Again I am lodging the same complaint against them for the same reason for deduction of Rs.15 from my balance without any reason.When I book my complaint with Aircel customer care they just gave me a complain number : 1-[protected] on 17/022011 at 2:26 pm no remedial measures taken by them. Till date i have not received any amount of money which they had deducted without my permission by showing lame excuse.
Now I have a question whether this Aircel company is totally a fraud company or this website where I am uploading my complaint is a showy website because no remedial I have been received since the first time of lodging my complain her , Alas God knows!