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[Resolved]  Aircel — unsuccessful recharge

Address:Kamrup Metropolitan, Assam

i did an Ez-Recharge 2-3 days back from a shop...i received the message but the recharge did not happen, the balance was not credited into my a/c..
i talked to customer care but in the middle of my query they transfer calls & the line gets disconnected...after 20-25 attempts i was finally able to talk to them & i was just provided with this information that the recharge was not succesful...So now when i go to the Retailer(shop owner) he tells me that money from his phone has been deducted & he doesn't know anything about it...i still have that Ez-Message with me...now who will give my 26 rupees..& how will i get my Rs-26 back ..please please HELP...my no. is-[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Aircel — unsuccessful recharges

Sir I Have Recharged my Mobile Thrugh Pay T.M, Actually I have entered Wrong Mobile Number, How ever It has been not recharged as it has failed to recharged (topup Rs:55/-), but my mobile number is [protected],
and i also recharged by top up Rs: 20/- ti my mobile number, but i haven't got any balance
Reply
Dear Customer,

We regret the inconvenience.Kindly share your registered name and contact details for the given number.
Our team is waiting to resolve this at the earliest.Please do write to us at [protected]@aircel.co.in

Regards
Aircel Customer Service Team
Reply
If you Are Not gonna Provide me with a Solution or Reply me in 2 days... I am going to complain about this to TRAI & i will also move to Consumer Court seriously...i am very much pissed off right now..& if you don't get back to me with a reply I am gonna Nail you guys down...your customer service is the worst, most horrible service in the country & moreover seriously i am not gonna let anyone in my friend circle, contact list buy an Aircel connection moreover i will Ask the existing users to apply for MNP...& me myself i am also gonna do that too...
Reply
i made a recharge of rs.150 through internet banking on[protected], the amount got deducted from my account but i got no recharge not even a single msg. do something quick
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