[Resolved]  Aircel — Useless service

Address:

Thiruvananthapuram, Kerala

Aircel is not giving internet GPRS facility even I have recharged for one month GPRS plan. I have been calling the cutomer care people of aircel for last one to enable the service. They are saying hundreds of excuses like technical problems and their enabilities. I have paid the money by recharging thir GPRS plan. But they are not providing the service after may payment. The mobile companies must stop these kinds of cheating to poeple. The government and other agencies are enactive. The money and musscle power only works here. Aircel have deducted my available mobile balance amounts many times. They are number one fraud company. When I generally talked with my friends I have heard many stories that Aircel people played with everybody. Hope the Government can do some sort of efforts to stop these kind cheatings from mobile companies. I lost 30 Rs. few months ago and when I aproached the aircel people, they simply said that that was deducted against my cricket score subscription charge. I personally dont like cricket, and do not even watch any cricket match. The aicel customer person simply said that I have activated some cricket score subscriptions. Once I lost 15 rupese the very next day when I recharged for 20 rupees. The aircel was telling that they deducted the money against the cost of caller tunes. I never tried for any other usages from my mobile than calling and internet browsing via GPRS. The experience from the aircel customer care representatives are too horrible. They are always out of reach and playing their advertisment talks every time. Even if we got connected with customer care member, they all are unaware about all things related to aircel.