Aircel — No information & deduction of money

Address:West Bengal

I have AIRCEL Connection Mobile No. [protected] & using it from 12 months.
But recently they started deducting 2paisa/second for STD calls instead of 1paisa/seacond (as told while taking connection)
Upon contacting them through customer care they told me after crossing
30000 second STD call U will be charged 2paisa/second which was quite
shocking.

They had hidden this information and If it is so they should have intimated me
through SMS or call that U have 30000 seconds STD call & I could have
been aware & thinked before calling from this connection?
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I think you should clarify your plan with the customer care guys. For better results try and visit the nearest Aircel outlet and resolve your issue. Good luck.

Aircel — Deduction of money without information

My Prepaid mobile no is [protected] of Mr. Sanjay Hanse. After recharging of every prepaid voucher the AIRCEL company used to deduct from the available amount without providing any prior intimation. I had complained several time but no help received from their end.
Dear Customer,

We have escalated your concern . Kindly give us some time so we could get back to you at the earliest .

Regards
Aircel Customer Service Team

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