Aircel West Bengal GSM Service Provider — Excessive deduction of prepaid balance of [protected] on 8th March 2011 | |||
Initially I had a balance of Rs10.23, but after sending a message to 5676709 which costs (Rs 3.00) on 8th March 2011, I was surprised to see that the balance has become Rs -19.76. Instead of deducting Rs 3,Aircel had deducted Rs 33. I'm neither using their GPRS nor I have any services(like Hello Tunes,jokes) activated in this number.I have raised up the complain two times in the Customer Care. The complain id's are:1-[protected] made on 9th March 2011and 1-[protected] made on 12th March 2011. The customer care representative Ms.Sukanya Dutta assured me that the cost of sending an sms to a third party vendor 5676709 is Rs 3 only and the balance will be updated(incresed) within 72 hours,but nothing as such happened.When I called up the customer care(198) to check the status of the complain on 15/3/2011,the representative said that they cann't refund the money as the cost of sending the message to 5676709 has been charged Rs 33 by aircel. I am surprised how come aircel charge me more? regards, Snigdhadeb Chatterjee Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Aircel Customer Service team,
This is for your kind information that such type of assurances have been provided to me by your customer care executive from 9th March onwards, 8 days have passed but still the problem is pending.
Looking forward in affirmative,
regards,
Snigdhadeb Chatterjee
This is for your kind information that such type of assurances have been provided to me by your customer care executive from 9th March onwards, 8 days have passed but still the problem is pending.
Looking forward in affirmative,
regards,
Snigdhadeb Chatterjee
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
We are really sorry for the inconvenience. This is to inform you that your concern listed 15th March 2011 have been noted and our team will try and resolve it at the earliest.We assure we are committed to resolving the issue to your satisfaction.
Regards
Aircel Customer Service Team.