[Resolved] Aircel — wrong bill generated

ap1989rock

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

Dear concern,

I transferred my prepaid number into the postpaid as i am very much existed of your plan Rs:499 now in very 1st bill i saw that wrong plan activation.
that issued resolved after many follow ups then 1 more issue that GPRS which is up to 2 GB free with my plan then charged the Rs: 947 and mentioned in current bill and barred my number.
My question is that if you have to charged the GPRS surfing so why you are giving free usage 2 GB.

Kindly look into this matter and resolved.ASAP

i want somebody get in touch with me from concern dept.

Regards
Ashok
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team