Aircell SIM — harasment, misguide, misbehave

I have lost my cell yesterday and thats why I had to block my sim and when I call customer care of air cell
and ask them whether i can collect my duplicate sim or not by submit my college identity card they provide me the information that i can collect it.
but when i go to the air cell store of e-mall at chandni chawk at kolkata, West-Bengal. they told me that They cant give me the sim customer care provide me the wrong information.
they told me that as compensation they provide me the sim card but i have to submit the documents within next 12 working hr then i submit it but then they harass me and told me that they can provide me the sim card with out connection and when I offence them they mis behave with me and told me that ' get out from here' they are Mr. Joydeep Palit and Shobha Yadav.
Now i come to consumer fouram for justice.