[Resolved] Aircel / Prepaid Mobile Service — REG DEACTIVATION OF DIALER TUNE | |
Sir, I pruchased a new sim card bearing No.[protected] during the current week ie 23/02/10 and provided me 20 rupees balance with 3000 seconds local or 1200 seconds STD minutes. After two days I received a message from aircel and conveyed me dialar tune renewed on my phone no. and Rs. 20/- deducted from my balance. which is neither subscribed nor requested for activation. I called to customer care to deactivate the dialer tune services customer care suggest me send a message on 5300003 with type DT UNSUD but no message till now recd. and again today requested to customer care and suggest me call 53000 and deactivate your services with charges of rupees 3/- a call. I requested to customer care to deactivate dialertune service through coustomer care but they denied and suggested to request send on 53000 with charges of rupees 3/-. Kindly solved my problem and direct to coy to return back my balance imdtly. Thanking you Devinder Parkash Indira Park, Palam, Colony New Delhi-45 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Dear Mr. Kapoor,
Thank you for writing to AIRCEL.
We regret the inconvenience caused to you.
With reference to your feedback updated in our website, we request you to provide us your Aircel number with alternate contact number for further assistance.
You can also get in touch with us on [protected] for more information on same.
Thanking you and assuring you of our best services always.
Warm Regards
Gayathri
AIRCEL
Customer Service
In case you require any further assistance, please
Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in
Thank you for writing to AIRCEL.
We regret the inconvenience caused to you.
With reference to your feedback updated in our website, we request you to provide us your Aircel number with alternate contact number for further assistance.
You can also get in touch with us on [protected] for more information on same.
Thanking you and assuring you of our best services always.
Warm Regards
Gayathri
AIRCEL
Customer Service
In case you require any further assistance, please
Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in
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AIRCEL/prepaid mobile service — To cheat by sending promotional calls.
Dear Sir,I got several calls from Aircel mobile that if i make my account with RS 50.00 i will get full talk time. I will get RS 43.XX instantly and remaining will be in next 48 hours. I received same call on 12 dec 2010, and i recharged my account with RS 50.00. I got RS 43.XX instantly. But did not got any additional balance yet(17 dec 2010).
I talked to customer care of Aircel, but they told that there was no such promotional call sent to my number and they will not pay rest balance to my number.
So, i want to say that since it is matter of not only RS 6.XX but it is a matter of cheating of a customer.
Please forward my complain to Aircel and give me my rest money in my account.
thank you.