[Resolved] Airtel 3G Dongle — Airtel 3G Dongle - Configuration to Lava W150

prashanth.sanjeevi

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hi,

So I bought the Airtel 3G Dongle and got the number [protected]. The dongle works fine for now, but try connecting it to a Lava W150 router and it doesn't work. So i tried reading online and did some changes on the admin page for the router by giving its APN and dial number. Still the router is not able to connect to the network using the dongle. So finally i called into the customer care at [protected] - got to the agent and to my astonishment. Everytime i got the agent they didnt understand what i was saying. :((( Cant we have agents who understand english support customers who choose english on the IVR ???? All i need to know is what do i do to make that dongle work through the wireless router. Is there a document? A link? Its sold on the airtel website!!!!

Thanks

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Nov 17, 2016

Complaint marked as Resolved

Verified Support

Dec 31, 2012

Airtel Customer Care's response Namaste Mr. Prashanth,

This is to inform you that your concern listed on 31 Dec. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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